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Army
Keller Army Community Hospital (KACH)
900 Washington Road
West Point, NY 10996-1197
315-774-8900
845-938-6773
312-688-5169
312-688-6773
Contact information for key programs and services at this installation.
Health care services provided by the War Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
Keller Army Community Hospital is a fully accredited 28-bed facility with medical, surgical, intensive care and obstetrics wards. Services include family medicine, internal medicine, general surgery, OB-GYN, ENT, audiology, orthopedic surgery, physical therapy, podiatry, nutrition, dermatology, optometry and ophthalmology. Behavioral health is located in Building 606 in the Central Post area. In an emergency, call 911 or report to the KACH Emergency Room.
KACH contact information:
Humana Military, administrator of the Department of Defense TRICARE East program, manages the new East Region by providing support to our 12,000 beneficiaries. Humana’s services include the processing of TRICARE enrollment applications, referral authorization, processing of medical claims and maintenance of a robust civilian network of providers and facilities.
Phone: 800-444-5445
US Family Health is another Tri-care option for your family members besides using Keller Army Community Hospital for care. US Family Health Plan is a TRICARE Prime Option for Active Duty Families.
Customer Service: 800-241-4848
The DENTAC consists of a headquarters element and two dental treatment facilities. The West Point Dental Command Headquarters. Saunders Dental Treatment Facility, and Oral and Maxillofacial Surgery team is located at Keller Army Community Hospital, Ground Floor. After Hours Emergencies, go to the Keller Emergency Room.
Dental Programs:
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
Keller Army Community Hospital is is located at 900 Washington Road.
Medical Care
Beneficiaries must be enrolled in TRICARE Prime or TRICARE Plus to access primary care at KACH. All primary, specialty and ancillary services are offered on a priority basis. Active Duty Service Members have first priority followed by Active Duty Family Members, Retired Service Members and their Family Members. When services are unavailable, eligible beneficiaries are referred to care provided by the TRICARE Network or Medicare providers.
Appointments – To book an appointment, please call the KACH Appointment Center at 315-774-8200 Option 1. Primary Care appointment can also be made online by registering at the TRICARE website.
A valid ID card must be presented to receive any care except emergency care. Family members must be enrolled in DEERS and present a valid ID card.
Primary Care - A Primary Care Department is comprised of doctors from each of the three clinics: family practice, internal medicine and pediatrics/adolescent pediatrics. The Exceptional Family Member Program is also available within the Primary Care Department.
The nearest tertiary center is Westchester County Medical Center, located about 35 miles from West Point, approximately a 45-minute drive. The nearest major Army medical treatment facility is Walter Reed Army Medical Center, located 290 miles from West Point, approximately a 5-hour drive.
Keller Pharmacy is located on the first floor of Keller Army Community Hospital. Tel 315-774-8300
Military Treatment Facility Pharmacies
Most MTF pharmacies accept prescriptions written by both civilian and military providers, regardless of whether you are enrolled at the MTF. Non-formulary medications generally are not available at MTF pharmacies. To check the availability of a particular drug, contact the nearest MTF pharmacy in person or by phone.
TRICARE Pharmacy Options
TRICARE Pharmacy Home Delivery
TRICARE Pharmacy Home Delivery is your least expensive option when not using an MTF pharmacy. Home delivery is best suited for medications you take on a regular basis. You may receive up to a 90-day supply of medications for minimal out-of-pocket costs.
TRICARE Retail Network Pharmacies
Another option for filling your prescriptions is through a TRICARE retail network pharmacy. You may fill prescriptions (one copayment for each 30-day supply) when you present your written prescription along with your uniformed services ID card to the pharmacist. This option allows you to fill your prescriptions at network pharmacies across the country without having to submit a claim.
Non-Network Retail Pharmacies
At non-network retail pharmacies, you will pay full price for your medication and file a claim for reimbursement. Reimbursements are subject to deductible or out-of-network cost-shares and TRICARE-required copayments. All deductibles must be met before any reimbursement can be made.
1. Approval is required for active duty service members. Non-formulary drugs may be obtained free of charge by ADSMs only if medical necessity has been established. All other beneficiaries will pay the copayments listed above. Medical necessity information should be submitted along with the prescriptions.
The Department of Defense Pharmacy and Therapeutics Committee may set quantity limits on some medications.
2. Non-formulary drugs are generally not available at MTFs.
3. The non-formulary copayment applies unless medical necessity is established.
Beneficiary Counseling and Debt Collection Assistance: Tel 315-774-8214
If you have questions about your TRICARE benefits, need assistance with enrollment, medical claims, or healthcare related debt collections, contact them immediately and provide all supporting documentation. Whether you’re a new or established TRICARE beneficiary, it’s never too late to learn how the benefit works for you. Call to arrange a desk-side briefing for one or a group briefing at Keller or a sight of your choosing.
Beneficiary Counseling and Assistance Coordinator: The BCAC is a health benefits advisor that educates and helps you with TRICARE-related inquiries.
Debt Collection Assistance Officer: DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.