Health Care

Keller Army Community Hospital is a fully accredited 28-bed facility with medical, surgical, intensive care and obstetrics wards. Services include family medicine, internal medicine, general surgery, OB-GYN, ENT, audiology, orthopedic surgery, physical therapy, podiatry, nutrition, dermatology, optometry and ophthalmology. Behavioral health is located in Building 606 in the Central Post area. In an emergency, call 911 or report to the KACH Emergency Room.

KACH contact information:

• Information Desk 845-938-5169
• Appointment Center 845-938-7992 or 800-552-2907
• Referral Center 845-938-5373
• Behavioral Health Appointments 845-938-3441
• Patient Advocate 845-938-5874
• Health Benefits Advisor (Beneficiary Counselor and Assistance Coordinator), and Debt Collection Assistance Officer 845-938-4838

Humana Military, administrator of the Department of Defense TRICARE East program, manages the new East Region by providing support to our 12,000 beneficiaries. Humana’s services include the processing of TRICARE enrollment applications, referral authorization, processing of medical claims and maintenance of a robust civilian network of providers and facilities.

(Health Net Federal Services)

Phone: 800-444-5445

Dental care is provided at Keller Army Community Hospital (KACH) located in Building 900. To make an appointment or to request a referral for emergency civilian dental care, active-duty service members call 845-938-2505/3121. Active-duty family members are encouraged to participate in the TRICARE Dental Program for active-duty family members. Information can be obtained by visiting the TRICARE Dental website.

Dental Programs:

AD service members ONLY: 845-938-2505/3121

ADDP: AD Service Member Dental Program (United Concordia): https://secure.addp-ucci.com/dwaddw/home.xhtml: 866-984-2337

TDP: AD family members (United Concordia): 844-653-4061

FEDVIP: Retirees and their family members: https://www.benefeds.com: 877-888-3337

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Keller Army Community Hospital (KACH) is a fully accredited, 11 inpatient bed facility. KACH contains a medical surgical units. The Emergency Room can be reached at 845-938-4004/4005 or DSN 312-688-4004/4005 on a 24 hour-a-day basis. The hospital is located at 900 Washington Road near Washington Gate.

KACH Information Desk can be reached by calling 845-938-5169, DSN 312-688-5169 or visit the KACH website.

Medical Care

Beneficiaries must be enrolled in TRICARE Prime or TRICARE Plus to access primary care at KACH. All primary, specialty and ancillary services are offered on a priority basis. Active Duty Service Members have first priority followed by Active Duty Family Members, Retired Service Members and their Family Members. When services are unavailable, eligible beneficiaries are referred to care provided by the TRICARE Network or Medicare providers.

Appointments – To book an appointment, please call the KACH Appointment Center at 845-938-7992 or 800-552-2907. Primary Care appointment can also be made online by registering at the TRICARE website.

A valid ID card must be presented to receive any care except emergency care. Family members must be enrolled in DEERS and present a valid ID card.

Primary Care -- A Primary Care Department is comprised of doctors from each of the three clinics: family practice, internal medicine and pediatrics/adolescent pediatrics.  The Exceptional Family Member Program is also available within the Primary Care Department.

The nearest tertiary center is Westchester County Medical Center, located about 35 miles from West Point, approximately a 45-minute drive. The nearest major Army medical treatment facility is Walter Reed Army Medical Center, located 290 miles from West Point, approximately a 5-hour drive.

Other Health Insurance

TRICARE pays after your other health insurance (OHI) (except for Medicaid, TRICARE supplements, the Indian Health Service, and others). To minimize out-of-pocket costs, fill prescriptions at a TRICARE retail network pharmacy that your OHI also covers. If you have OHI prescription coverage, you cannot use TRICARE Pharmacy Home Delivery unless the medication is not covered by your OHI or you have met the OHI benefit cap. For more information, click here.

TRICARE Pharmacy Options

Care Along the Way

Military Treatment Facility Pharmacies

Most MTF pharmacies accept prescriptions written by both civilian and military providers, regardless of whether you are enrolled at the MTF. Non-formulary medications generally are not available at MTF pharmacies. To check the availability of a particular drug, contact the nearest MTF pharmacy in person or by phone. Visit the pharmacy website for more information on MTF pharmacies.

TRICARE Pharmacy Home Delivery

TRICARE Pharmacy Home Delivery is your least expensive option when not using an MTF pharmacy. Home delivery is best suited for medications you take on a regular basis. You may receive up to a 90-day supply of medications for minimal out-of-pocket costs. 

TRICARE Retail Network Pharmacies

Another option for filling your prescriptions is through a TRICARE retail network pharmacy. You may fill prescriptions (one copayment for each 30-day supply) when you present your written prescription along with your uniformed services ID card to the pharmacist. This option allows you to fill your prescriptions at network pharmacies across the country without having to submit a claim. You have access to a network of more than 60,000 retail pharmacies in the United States and its territories (including Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands).

Non-Network Retail Pharmacies

At non-network retail pharmacies, you will pay full price for your medication and file a claim for reimbursement. Reimbursements are subject to deductible or out-of-network cost-shares and TRICARE-required copayments. All deductibles must be met before any reimbursement can be made.

1. Approval is required for active duty service members (ADSMs). Non-formulary drugs may be obtained free of charge by ADSMs only if medical necessity has been established. All other beneficiaries will pay the copayments listed above. Medical necessity information should be submitted along with the prescriptions.

The Department of Defense Pharmacy and Therapeutics Committee may set quantity limits on some medications. For more information, visit their website.

2. Non-formulary drugs are generally not available at MTFs.

3. The non-formulary copayment applies unless medical necessity is established.

Pharmacy

The KACH Pharmacy is located on the first floor across from the main hospital entrance. The pharmacy is open Mon - Fri from 8:00 to 5:00 pm and is closed for training every Thu afternoon from 1:30 pm to 3:30 pm.  The best day to come to the pharmacy is Monday and the best time to come is between 8:00 am and 10:00 am.  Refills can be picked up on Sat from 8:00 am to 10:00 am and full service is available from 10:00 am to 12:00 pm.  Prescription refills are requested by using the 24-hour automated refill system which is reached by calling 845-938-2273. Refills generally take two days to process, so please plan accordingly. If there are no refills left, you must request a new prescription from your provider. More information is available by selecting the Pharmacy tab on the KACH website.