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Army Emergency Relief (AER)
2494 Ricker Road
Fort Bliss, TX 79916
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
When an individual experiences sexual harassment or sexual assault, actions and services are provided to resolve and investigate cases expeditiously. Additionally, for the Fort Bliss community, appropriate measures are implemented that ensure the rights of the victim are not violated and that a victim is treated with dignity and respect.
The Fort Bliss Garrison Sexual Harassment/Assault Response and Prevention Program provides education and prevention training for the military and civilian communities and advocacy services for those impacted by sexual harassment and sexual assault. The Garrison SHARP Office can be reached at 915-781-8770 and is located at Building 248, Club Rd, Fort Bliss, TX 79906.
The 24/7 Garrison SHARP hotline is 915-781-8770.
The 24/7 U.S. Army Fort Bliss Installation SHARP hotline is 915-245-8991.
The 24/7 DoD Safe Helpline is 877-995-5247.
Army Emergency Relief provides financial assistance to eligible soldiers and their dependents. AER can help with emergency financial needs in over 30 categories of assistance to include food, rent, utilities, emergency travel, vehicle repair, funeral expenses, medical or dental expenses. Assistance is given in the form of an interest free loan, grant, or a combination of the two. To receive Army Emergency Relief assistance, walk-ins are available from 7:30 a.m. to 4:30 p.m., Monday through Friday. Emergency Travel and clearing soldiers have priority and are welcomed from 7:30 a.m. to 4:30 p.m. Monday through Friday. AER also provides undergraduate level education scholarships based primarily on financial needs for spouses and dependent children of active duty, retired, or deceased soldiers.
Army Emergency Relief is located at 2494 Ricker Rd in Army Community Services. They can be reached at 915-568-4706.
After-hours AER assistance is provided by the Red Cross. They can be reached at 877-272-7337.
Before you leave make sure you have all important papers with you and not packed with your household goods. Make sure you have important numbers such as Staff Duty Officer, your Command Duty Office and your sponsor or unit number. Your sponsor can be invaluable in case of an emergency while in transit. As a matter of practicality try and plan your travel route around military installations to provide rapid access to military emergency services.
No matter how well you have planned your move emergencies do happen.
Texas Roadside Assistance
For Emergency Road Service in Texas, you may want to print this information and keep a copy in your car. Texas has a free courtesy patrol on major freeways in major cities. They will change a flat, provide fuel, help start your car or call a tow truck. It is a public service. The toll-free number for non-emergency assistance is 800-525-5555. Drivers in need of assistance in the El Paso area may call 915-790-4376 Monday- Friday 6:00a.m.- 8:00p.m. The Highway Emergency Response Operator, or HERO program by the Texas Department of Transportation in El Paso patrols Interstate 10 from Trans Mountain Road to Horizon Boulevard, Loop 375 and the Patriot Freeway.
Examples of when a motorist may call the Hotline include:
If the situation is an emergency motorists should call 911. The Stranded Motorist Hotline is not intended to replace 911 as an emergency number. 911 should still be the first option for emergency situations.