Emergency Assistance

When an individual experiences sexual harassment or sexual assault, actions and services are provided to resolve and investigate cases expeditiously. Additionally, for the Fort Bliss community, appropriate measures are implemented that ensure the rights of the victim are not violated and that a victim is treated with dignity and respect.

The Fort Bliss Sexual Harassment/Assault Response and Prevention Program provides education and prevention training for the military and civilian communities and advocacy services for those impacted by sexual harassment and sexual assault. The Fort Bliss SHARP Hotline can assist with immediate response to victims of sexual harassment and sexual assault or provide contact information for individual BDE SHARP personnel.

The 24/7 U.S. Army Fort Bliss Installation SHARP Hotline is 915-245-8991.

The 24/7 DoD Safe Helpline is 877-995-5247.

Army Emergency Relief (AER)

Army Emergency Relief is a nonprofit organization which is designed to assist Soldiers and their family members with emergency assistance. AER is the Army's own emergency financial assistance organization and is dedicated to "Helping the Army Take Care of Its Own." AER provides interest free loans, grants and combination loans and grants.

AER assist Soldiers on active duty, Retired, Army National Guard and U.S. Army Reserve Soldiers on continuous active duty for more than 30 days and their dependents, and serving under Title-10 Orders, United States Code) are eligible for AER assistance, and widows(ers) and orphans.

AER provides:

Help with emergency financial needs for:

• Food, Rent or Utilities
• Emergency Travel Expenses
• Vehicle Repair
• Funeral Expenses
• Medical/Dental Expenses
• Basic Essential Furniture
• Basic Essential Appliances
• Minor Home Repairs
• Personal needs when pay is delayed or stolen
• Provide undergraduate-level education scholarships, based primarily on financial need, to Spouses and children of Soldiers.

To learn more about AER please contact or visit us at: 915-568-4706, 2494 Ricker Rd.

How to Get Help:

Walk-ins are welcome:

• Monday, Tuesday, Wednesday, Friday: 7:30 a.m. to 4:30 p.m.
• Thursday: 9 a.m. to 4:30 pm
• *Emergency Leave clients receive priority.
• Visit us: Army Community Services, 2494 Ricker Rd.
• Call us: 915-568-4706

After-hours assistance: Contact AERHQ.org

AER also provides need-based scholarships for undergraduate studies to spouses and dependent children of active duty, retired, or deceased soldiers visit AERHQ.ORG for more information.

Don't hesitate to reach out. AER is here to support you.

Before your departure, double-check that you've kept these essential items separate from your household goods:

• Vital Documents: Keep important papers like orders, medical records, financial information, and identification easily accessible.
• Key Contacts: Make sure you have the contact information for your Staff Duty Officer, Command Duty Office, sponsor, and unit. Your sponsor can be a lifesaver if unexpected issues arise during your move.
• Travel Tip: Whenever possible, plan your travel route to pass near military installations. This gives you quick access to emergency services and support if needed. If an emergency occurs and you are not near an installation you can call the American Red Cross, 877-272-7337 for assistance.

Certainly. Here's the revised version of your emergency travel guide for Texas roads, without emojis and with updated information:

Stay Safe on Texas Roads: Emergency Information

Even the best-planned trips can face unexpected challenges. Whether you're commuting locally or driving across the state, here’s how to stay prepared for roadside emergencies in Texas.

Texas Essential

Always keep an ample supply of water in your vehicle, especially during hot weather. Texas temperatures can rise quickly, and staying hydrated is crucial for safety.

Texas Roadside Assistance

Free Courtesy Patrol
Texas offers complimentary roadside assistance on major freeways in cities such as Austin, San Antonio, Dallas, Houston, and El Paso through the TxDOT HERO Program.

Services include:

• Flat tire changes and inflation
• Fuel delivery (gasoline and diesel)
• Battery jump starts
• Minor mechanical help
• Emergency traffic control and debris removal
• Drinking water and phone access for stranded motorists

Statewide Non-Emergency Assistance
Call 800-525-5555 for help anywhere in Texas.

El Paso HERO Program

The Highway Emergency Response Operator (HERO) program in El Paso covers:

• I-10 from Transmountain Road (MM6) to Horizon Boulevard (MM38)
• Loop 375 from I-10 West (RM11) to Paisano Drive (RM59)
• US 54 from McCombs Street (RM34) to Loop 375 (RM20)

Operating Hours

• Monday to Friday: 5 a.m. to 9 p.m.
• Saturday and Sunday: 9 a.m. to 9 p.m.

El Paso Dispatch Line
Call 915-790-4376 for direct assistance.

Stranded Motorist Hotline

Use the numbers above for help with:

• Vehicle breakdowns
• Hazardous road conditions
• Road debris
• Suspicious activity at rest areas
• Dangerous or impaired drivers

Important
In any life-threatening emergency, call 911 immediately.

Final Reminder

Keep this information saved in your phone or printed in your glove box. A few minutes of preparation can make all the difference when you're on the road.

Safe travels across Texas.