Emergency Assistance

When an individual experiences sexual harassment or sexual assault, actions and services are provided to resolve and investigate cases expeditiously. Additionally, for the Fort Bliss community, appropriate measures are implemented that ensure the rights of the victim are not violated and that a victim is treated with dignity and respect.

The Fort Bliss Sexual Harassment/Assault Response and Prevention Program provides education and prevention training for the military and civilian communities and advocacy services for those impacted by sexual harassment and sexual assault. The Fort Bliss SHARP Hotline can assist with immediate response to victims of sexual harassment and sexual assault or provide contact information for individual BDE SHARP personnel. 

The 24/7 U.S. Army Fort Bliss Installation SHARP Hotline is 915-245-8991.

The 24/7 DoD Safe Helpline is 877-995-5247.

Army Emergency Relief (AER) provides a lifeline to eligible soldiers and their families by offering financial assistance during times of need.

AER can help with over 30 types of emergencies, including:

• Food & Housing: Groceries, rent, utilities
• Unexpected Expenses: Emergency travel, vehicle repair, funeral costs
• Medical & Dental Costs

Assistance is available through:

• Interest-free loans
• Grants
• A combination of both

How to Get Help:

Walk-ins are welcome:

• Monday, Tuesday, Wednesday, Friday: 7:30 am - 4:30 pm
• Thursday: 9 a.m. to 4:30 pm
• *Emergency Leave clients receive priority.
• Visit us: Army Community Services, 2494 Ricker Rd.
• Call us:  915-568-4706

After-hours assistance: Contact the Red Cross at 877-272-7337.

AER also provides need-based scholarships for undergraduate studies to spouses and dependent children of active duty, retired, or deceased soldiers visit AERHQ.ORG for more information.

Don't hesitate to reach out. AER is here to support you.

Before your departure, double-check that you've kept these essential items separate from your household goods:

• Vital Documents: Keep important papers like orders, medical records, financial information, and identification easily accessible.
• Key Contacts: Make sure you have the contact information for your Staff Duty Officer, Command Duty Office, sponsor, and unit. Your sponsor can be a lifesaver if unexpected issues arise during your move.
• Travel Tip: Whenever possible, plan your travel route to pass near military installations. This gives you quick access to emergency services and support if needed. If an emergency occurs and you are not near an installation you can call the American Red Cross, 877-272-7337 for assistance.

Stay Safe on Texas Roads: Emergency Information

Even the most well-planned moves can hit a bump in the road. Here's how to stay prepared for emergencies while driving in Texas:

Texas Essential:  ALWAYS** keep plenty of water in your vehicle, especially during hot weather.

Texas Roadside Assistance

Free Courtesy Patrol: Texas offers a free service on major freeways in major cities. 

They can assist with:

• Flat tires
• Fuel delivery 
• Jump starts
• Towing services

Non-Emergency Assistance: 800-525-5555.

El Paso Area Assistance: 915-790-4376 (Monday-Friday 5am-9pm, Saturday-Sunday 9 a.m. to 9 p.m.)

HERO Program (El Paso): This TxDOT program patrols I-10 from Trans Mountain Rd to Horizon Blvd, Loop 375, and the Patriot Freeway.

Stranded Motorist Hotline

Call the hotline at the numbers listed above for help with:

• Vehicle troubles
• Hazardous road conditions
• Road debris
• Suspicious activity at rest areas
• Dangerous drivers

Remember: In a life-threatening emergency, always call 911 first.

Keep this information handy during your travels. Safe journeys!