Temporary Housing

The IHG Army Hotels at Fort Bliss is the official temporary lodging facility for Fort Bliss. Incoming personnel must check availability of the rooms at the Inn prior to taking temporary lodging off post. Reservations may be made in advance at 915-565-7777. Additional information can be found on the Fort Bliss MWR website.

An authorization on your credit card for your stay will be made at check-in. For fiscal year 2025, the standard per diem rates for travel within the continental United States are $110 for lodging and $63 for meals. Credit cards with approval may be used for payment. Accepted credit cards are Master Card, Visa, Discover, and American Express. Cash payments may be made at check out.

Domestic Animal Policy
Introduction and Definitions IHG Army Hotels will accept domestic animals provided the guest adheres to the following requirements. This Pet Policy applies to domestic animals (“pets”) and Emotional Support or Comfort Animals. While 
Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the Americans with Disabilities Act (ADA). These support animals provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities. Even though some states have laws defining therapy animals, these animals are not limited to working with people with disabilities and therefore are not covered by federal laws protecting the use of service animals. Therapy animals provide people with therapeutic contact, usually in a clinical setting, to improve their physical, social, emotional, and/or cognitive functioning. If your animal is an Emotional Support or Comfort Animal, this Pet Policy applies.

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting, and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. If you have a Service Animal, please review the separate Service Animal guidelines in this document. Note: A growing number of states have passed laws making it illegal to falsely claim that you are entitled to be accompanied by a service animal. In some states, it is illegal to falsely misrepresent that your pet or other animal is a service animal (by, for example, putting your dog in a "guide dog" or "service dog" vest). The penalties for violating these laws vary by state.

Pet Policy
• All guests with domestic animals staying at the hotel must have a valid credit card on file at the front desk. A Pet Agreement must be filled out and signed upon check-in.
• Proper medical documentation of each pet and up-to-date vaccination records must be kept on hand and made available If requested by hotel staff.
• Charges: $75.00 non-refundable charge “per pet” will be charged to your credit/debit card upon arrival. There will be an additional non-refundable fee of $10.00/night per pet that will start on the 8th night of your stay.
Note: If extensive cleaning and repair is necessary beyond the normal deep cleaning process, the guest will be charged additional fees.
• Guests must immediately- within 24 hours report any damages found upon check -in so that management can address & document, so you are not held accountable upon check- out.
• Guests are responsible for any damages to the room and its contents, by their pets. Prior to checking out, at least 24-48 hours prior, guest will need to make arrangements for a walk-through of the room with hotel management. The guest’s room will be inspected for such damages prior to check-out.
• Domestic animals must always be placed in a crate or pet carrier when the guest leaves the guest room. Crate must be present in room when initial inspection is performed.
• A maximum of two (2) pets is allowed per room. This includes all Service Animals.
• Pets over 80 pounds will not be accepted into the hotel, unless prior written approval from hotel is received.
• Guests must walk their pets in designated walk areas only.
• Guests are responsible for cleaning and picking up after their pet in and around the hotel at all times. Please use the exterior trash receptacles or the dumpster for disposal.
• Noise/Disruptive Complaints - Barking and noise that is disruptive to other guests in the hotel is not acceptable. Upon receipt of two (2) noise or disruptive complaints, the guest will be asked to make 
alternate arrangements for their pet.
• Pets must be non-aggressive and restrained on a controllable leash at all times when outside the guest room.
• Only dogs and cats are allowed in hotel rooms and in accordance with the Installation’s Regulations. Other animals are NOT permitted in the hotel.
• Weekly Housekeeping - IHG Army Hotels reserves the right to enter and clean each room on a daily basis. The pet must be crated or removed from the room prior to the “standard” cleaning day, or other 
arrangements must be made with the hotel management.
• Unauthorized pets- If found must meet hotel/post criteria. Fees will be retroactive from date of check-in, agreement signed or pet must be removed. If pet has to be removed, guests will still be held accountable for retro-fees and any damages incurred.

Army Policy
This policy applies to all Army Installations and all types of Army housing and lodging, including IHG Army Hotels, and applies to privately-owned domestic animals. 
• Guests may not bring into the hotel any dog of a breed (including a mixed breed) that is deemed aggressive/dangerous or potentially aggressive/dangerous. These breeds have been identified and
defined as Pit Bulls (American Staffordshire Bull Terriers or English Staffordshire Bull Terriers), Rottweilers, Doberman Pinschers, Chows, and wolf hybrids. This policy also applies to other dogs that
demonstrate a propensity for dominant or aggressive/dangerous behavior as demonstrated by any of the following:
a) Unprovoked barking, growling, or snarling when people are present
b) Aggressively running along fence lines when people are present
c) Attacking, biting and/or scratching people or other domestic animals
d) Escaping confinement or restriction to chase people or other domestic animals
• It is unauthorized to bring any exotic, wild, or farm species onto any installation for other than official purposes without prior written approval from the Installation Commander. Please refer to Army Policy –Domestic Animals on Army Installations on www.army.mil for a complete species list.
• Service Animals. The above listed installation guidelines do not apply to service animals. However, if a particular service animal behaves in an aggressive/ dangerous manner as listed above, the animal may be barred from the installation at the direction of the installation Garrison Commander.

Check-in time is 4 p.m. Check-out time is 11 a.m. the day of departure. Verify your check-out date with the Front Desk when you arrive. If you need to extend your reservation confirm with the Front Desk in advance to ensure availability.

Late check-out times may be pre-arranged with management when possible. A full room charge may be assessed if advance arrangements are not made. IHG Army Hotels - Fort Bliss is unable to provide a completed invoice until the room is actually vacated. If express check out is desired please contact the front desk. Arrangements will be made to prepare your bill as much in advance as possible.

Holiday Inn Express is the official temporary lodging facility for Fort Bliss. The Fort Bliss IHG front desk phone number is 915-565-7777. Located at 1744 Victory Ave, Fort Bliss, TX 79906.

Firearms

All weapons must be registered on post at the Buffalo Solider VCC within 3 days of arrival. Buffalo Solider VCC contact information is 915-568-3215 located at 5400 Buffalo Soldier Rd. El Paso, Texas 79925. Your personal firearms are prohibited from the property of IHG Army Hotel - Fort Bliss. If you are assigned to a Fort Bliss unit, the firearm may be stored in your unit's Arms Room. If you are not assigned to a Fort Bliss unit, contact the Fort Bliss Rod and Gun Club at 568-2983 for storage rental. For additional information, you may also call the MP Desk 915-744-1237 or 915-744-9311.

Children

Children and their safety are very important at IHG Army Hotel- Fort Bliss. For that reason, please do not leave your children unattended or unsupervised at any time. There are many interesting activities your children may want to participate in on Fort Bliss.

Safety and Security

Keep your room door closed when you are out. IHG Army Hotels - Fort Bliss does not assume responsibility for loss of personal property or valuables. In the event of a loss, report it to the Manager On-Duty at the Front Desk or contact the military police. Do not admit persons to your room without first making positive identification. Your room is equipped with a peep hole. If a member of IHG Army Hotel- Fort Bliss needs to be admitted and there is any doubt about the person's identity, please contact the Front Desk. Safety deposit boxes are available at the front desk.

Telephone Service

Service Phones are available for all outgoing local calls in your guest room at no extra cost. However, long distance service (not free) can be made available upon request.

Housekeeping Service

Housekeeping services will be limited to one daily service and one full service every 7 nights; no weekend services will be offered. Should you need replacement items before/after your scheduled housekeeping service, please call the front desk for assistance.