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United States Army
Army Emergency Relief - Army Community Service
Building 225 Davis St.
fort Buchanan, PR 00934
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Sexual assault response coordinator (for sexual assault cases only) — SARC: 787-707-3481; help line: 787-406-4222
Victim advocate services (for sexual assault cases) — VA: 787-707-3518; help line: 787-406-4222
Social worker (for domestic violence and child abuse cases) — Family Advocacy Program/social worker: 787-707-2050 or 787-420-9316; Family Advocacy Program manager: 787-707-3709
Department of Emergency Services/Police Department: 787-707-3337
Note: Victims of sexual assault and domestic violence must contact SARC/VA if they want to elect a Restricted Reporting Procedure Option. Once a victim of sexual assault or domestic violence contacts DES/police department and provides information of her/his case, the case will classified with an Unrestricted Reporting Procedure Option. Law enforcement have been notified/informed; therefore, they have to begin an investigation.
Important Contact Numbers
Contact the following organizations in the case of emergencies:
American Red Cross: 877-272-7337 (for military emergencies)Police, ambulance or fire department: 911Military police emergency (from within post): 787-792-7895/3337/4911
Army Emergency Relief – Fort Buchanan: 787-707-3310 or DSN 740-3310
Emergency Service Organizations
Contact the nearest military installation for emergency travel assistance and request assistance from Army Emergency Relief. If your port call is Charleston, South Carolina, there are services at nearby Charleston Air Force Base. If you are flying from Atlanta, Houston or Miami, there is a USO office located in each airport for assistance. For emergency notification services, look in the telephone directory for the nearest chapter of the American Red Cross and/or the Travelers Aid Society. The AER office is located at Army Community Service, Building 225 Davis Street, Fort Buchanan, Puerto Rico. Here eligible personnel can receive an interest free loan, and occasionally a grant, for bona fide emergencies as defined by AER regulations.
Army Emergency Relief Loan Qualifications
To qualify for a loan, the individual must:
Emergency notification is a time sensitive issue. In order for soldiers and families to receive emergency leave and/or emergency assistance, it is necessary to have an American Red Cross message. Therefore, it is advisable that you provide your full unit address in Puerto Rico to your family in the United States soon after you arrive. Also, advise them to locate their nearest American Red Cross station to facilitate emergency notification in case the need arises. The American Red Cross can be contacted for family emergencies when the sponsor is stationed away from the family. For military emergencies, call 877-272-7337.
During Non-Duty Hours – Important NumbersMilitary Police: 787-792-7895American Red Cross: 877-272-7337Fire: 787-792-0465Ambulance: 911 (from commercial phones) or 9911 (from official government telephones)