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United States Army
225 Davis Street
Fort Buchanan Puerto Rico 00934
Health care and other services for families with special needs are available and accessible to military families across all installations. It’s important to know that programs and service may vary from installation to installation. Make sure you make contact with your health care provider(s) before your move. Also make sure you know how to reach them during and after your move in case of emergencies.
If you anticipate a move to another TRICARE region, learn the steps you should take to make sure your transition is as smooth as possible by visiting Moving. On arrival at the new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator, or BCAC, at the military treatment facility if you have questions or need assistance to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators, or BCAC, who can provide help with understanding your health care benefit and guidance on getting the services needed. If you or your family member has more severe needs, contact your TRICARE case manager.
Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.
Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.
The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.
The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.
Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.
Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.
TRICARE debt collection assistance officers, or DCAO, are assigned to regional offices and military treatment facilities worldwide and can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.
Exceptional Family Member Program (EFMP)
The EFMP works with military and civilian agencies to provide and coordinate medical, educational, housing, community support and personnel services to families with special needs.
Any family member with a condition or disability that requires special education, therapy, counseling or special treatment could be an exceptional family member. Most sponsors who have children with disabilities could be assigned to this installation, EXCEPT those who have children with severe hearing impairments / deafness, severe visual impairments / blindness, serious emotional or learning impairments / Mental Retardation requiring a specialized environment, or autism or a diagnosis of pervasive developmental disorder. These families should be considered for assignments to installations that have pre-established programs for low incidence disabilities.
Enrollment -- EFMP enrollment is mandatory for:
(1) Active Duty Soldiers will enroll in the EFMP
2) U.S. Army Reserve (USAR) Soldiers in the Active Guard Reserve (AGR) Program will enroll in the EFMP. 2 AR 608–75 • 27 January 2017
(3) Army National Guard (ARNG) Soldiers in the AGR Program will enroll in the EFMP.
(4) ARNG and USAR Soldiers not serving in an AGR status may voluntarily enroll in the Army EFMP before entering an eligible active duty status to gain access to the EFMP immediately upon entering a status that is eligible to receive EFMP services (for example, community support services such as EFM information, referral, and placement; advocacy; family-find activities; and respite care). The Soldier’s eligible Family members must meet the special needs medical eligibility criteria in AR 608–75, appendix B, when the Soldier is in an eligible duty status.
DA civilian employees must identify dependent children with special education and medically related service needs to our Army Community Service (ACS) EFMP office or to our local Civilian Personnel Advisory Center. Early enrollment in the EFMP insures that medical and educational needs of family members are met in the new location.
Screening -- All family members processing to Puerto Rico must undergo a medical screening. Medical staff at your local medical center should complete DA Forms 5888 - Family Member Deployment Screening Questionnaire and DA Form 7246 - EFM Screening Questionnaire. Identified family members will initiate enrollment at this time.
TRICARE -- To make sure your family is covered under the TRICARE in Puerto Rico you must transfer your enrollment upon arrival to Fort Buchanan with the TRICARE office located at the Welcome Center Building 152 Patriot Boulevard. Educational and Developmental Intervention Services (EDIS)- (787) 707-2167, provides services for children 0 to 3 years old. Our local DDESS school, Antilles Consolidated School System provides a full range of special education services for school age children.
Fort Buchanan Army Community Service EFMP will provide community support services such as information and referral, relocation assistance, advocacy, information on support groups, respite care and local community support services.
Contact the EFMP Coordinator at (787) 707- 3295 for additional information.
The EFMP suggests that transferring soldiers with school-age EFMs hand-carry the following when they PCS: