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United States Army
Army Emergency Relief (AER)
1501 William C. Lee Rd. (inside gate 1)
Fort Campbell, KY 42223
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
If you're coming to Fort Campbell and you are involved in an automobile accident, assess the situation and a life is in danger, call 911 immediately. Contact Fort Campbell Replacement Detachment at 270-798-2813 to let someone know that you're involved in an accident and you're going to be late signing in. The Fort Campbell Replacement Company is open 24/7. You can also contact the Fort Campbell Division Staff Duty at 270-798-9793.
Call roadside service if you have it through your automobile insurance - check your glove box/insurance card. Call American Automobile Association if you are a member at 1-800-222-4357 or United Services Automobile Association (USAA) for road assistance at 1-800-531-8555. The USAA Website is also available. You may google search for the nearest automobile tow company. Review weather forecasts along planned routes. Conduct periodic telephone calls to family/leaders during travel. Follow proper use of seat belts and child restraint seats while traveling. Take necessary survival/safety items to include sufficient funds in case of emergencies during adverse weather conditions or vehicle breakdown.
Emergency Numbers for Fort Campbell
All Emergencies Fire, Medical Ambulance, Military Police from all phones on Fort Campbell - Call 911.
For immediate emergency assistance, please call the Military Police at 270-798-7113/6774 or DSN 312-635-7113/6774. Or contact Army Community Services Victim Advocacy Program at 270-412-5500. Monday, Wednesday-Friday 7:30 a.m. to 4 p.m., Tuesday 9 a.m. to 4 p.m. or After Hours Emergency Domestic Abuse Advocacy 24/7 Hotline: 931-980.5787.
ACS Victim Advocate Program
Duty Hours Phone: 270-412-5500
After Hours Emergency Domestic Abuse Advocacy: 931-980.5787 Services Provided: Family Advocacy Victim Advocate Program provides advocacy, support, information, resources and referrals for adult victims of domestic abuse. Services are available through either a restricted or unrestricted report. Restricted reporting means that advocacy services are available to the victim without triggering command notification or a law enforcement investigation. A restricted report may be available to those who meet eligibility criteria. If you are experiencing violence within your relationship or planning to leave an abusive situation, developing a safety plan tailored to meet your needs will increase your Family’s safety. For more information please contact or visit the ACS Family Advocacy Victim Advocate Program at https://home.army.mil/campbell/index.php/acs/victim-advocate-program
Services provided include but are not limited to:
Information on reporting options
Coordination of emergency services (i.e. housing, transportation, food, etc.)
Assistance with obtaining Protective Orders
Communication with Command
24/7 emergency domestic abuse on call response
Information on Transitional Compensation
Sexual Harassment/Assault Response and Prevention Program
Enhance Army readiness through the prevention of sexual assault, sexual harassment, and associated retaliatory behaviors while providing comprehensive response capabilities.
Through the SHARP Program, the Secretary of the Army and the Chief of Staff of the Army implement guidance from the Office of the Secretary of Defense and changes in law via policies and procedures applied across the force (Active Army, Army Reserves, Army National Guard). The SHARP Program's sexual harassment prevention and response efforts are complemented by the Army's Equal Employment Opportunity Program, which provides a sexual harassment complaint process for Army Civilian employees.
Fort Campbell 24/7 SHARP Hotline 270-498-4319.
Point of Contact for the United States Army Garrison SHARP Program, Fort Campbell KY: Michelle Ashby, Sexual Assault Response Coordinator (SARC), Office/Cell 931-257-8459
Down load the “We Care APP” Fort Campbell, KY from APP Store to have access to the Fort Campbell Hotline’s and many resources.
Matthew Walker Comprehensive Health Center (Clarksville TN) 931-245-3985 or 1-866-811-RISE; Army Resilience Directorate https://www.armyresilience.army.mil/sharp
Tennessee Coalition to End Domestic and Sexual Violence; https://www.tncoalition.org/
United States Department of Defense Sexual Assault Prevention and Response Website http://www.sapr.mil
DoD Safe Helpline, www.safehelpline.org
Reporting Options For Sexual Harrassment:
Anonymous: Encourages reporting and keeps anonymity.
Informal: File complaints with a full-time brigade level SARC.
Formal: File complaints with commanders/SARC (Soldiers) or Equal Employment Opportunity office (Civilians).
Reporting Options For Sexual Assault
Access to medical, advocacy, legal, and counseling services.
Receive the Sexual Assault Forensic Examination (SAFE).
Control the release of personal information.
Can change to an unrestricted report at any time.
Special victims' counsel.
Access to medical, advocacy, legal, and counseling services.
Receive the SAFE.
Alleged offender may be held accountable.
Can receive protective order (military protective order [MPO] or civilian protective order [CPO]).
Limitations For Sexual Assault Reports
The alleged offender will not be held accountable.
Ineligible for expedited transfer or reassignment.
No command support.
Cannot receive a protective order.
Chaplains and Special victims' counsel cannot file a report, but information shared remains confidential.
More people will know about the sexual assault.
The investigation may require discussion of personal matters.
Cannot change to a restricted report.
Who Can Accept Sexual Assault Reports
Sexual Assault Response Coordinator
Criminal Investigation Division
Judge Advocate General
Fort Campbell Emergency Center
The Fort Campbell Emergency Center is a state-of-the-art facility with a team of physicians, physician assistants, nurses and combat medics offering emergency medical care to eligible TRICARE beneficiaries 24/7, 365 days a year. The facility is equipped for the majority of emergency situations including mass casualty, trauma and critical care. Behavioral health support services are provided on-site. Call 270-798-8000/8400 or visit their website for more information.
Beneficiaries experiencing an emergency medical condition should call 911 or go to their nearest medical facility. If you live on or near Fort Campbell, go to the Blanchfield Army Community Hospital Emergency Center located at 650 Joel Dr., C Building, 2nd Floor Fort Campbell, KY 42223. The average wait time to be seen in the emergency center is well below the national average of four hours, however, various conditions may impact this wait. Upon arrival at the Emergency Center, patients are triaged according to the severity of their complaint. True medical emergencies must be evaluated and treated immediately. These patients will be seen before those who have minor complaints, regardless of their wait time.
Examples of true medical emergencies include:
Patients who are not suffering from an emergency medical condition are encouraged to schedule an appointment with their Soldier or Patient-Centered Medical Home, where the patient's long-term care plan can be managed more appropriately.
Fort Campbell American Red Cross
The Fort Campbell American Red Cross (ARC) is located at 95 Michigan Avenue, Building 43 on the second floor. Hours of Operation are 8:00a.m. to 4:30p.m. Monday-Friday, the Phone number is 270-798-2171. Closed on Weekends and Federal Holidays. The American Red Cross Service to the Armed Forces serves as an important communications link between the military and civilian sector during Family crisis. In order for an informed leave decision to be made, the Red Cross provides verified information to the service member and command.
To initiate an Emergency Communications Message contact the toll free 877-272-7337 24/7 At the time of contact, please provide soldier's name, rank, social security number, date of birth, unit information, telephone number and email address. Once the emergency has been verified, the information will be relayed to the Unit's Staff Duty Office. Soldiers may contact the local office or the toll free number 877-272-7337 to inquire about the status of the message. Red Cross may provide after-hours financial assistance on behalf of Army Emergency Relief or the applicable military aid society when the service member is over a 50 mile radius from the closest military base, nights, holidays and weekends or when the AER office is closed.
The American Red Cross is always available to assist in emergency situations. Call toll-free 877-272-7337, 24 hours a day, 365 days a year or contact the nearest ARC chapter listed in the local phone directory. If you need financial assistance while you’re in transit go to the nearest American Red Cross Chapter for financial assistance or contact the toll free number listed above. You may also download the American Red Cross Hero Care App from your app store.
Army Emergency Relief
Fort Campbell Army Emergency Relief is a private, non-profit organization established to assist soldiers and their family members in emergency financial situations due to no fault of their own. Financial assistance is provided in the form of interest free loan, grant or a combination of the two. Loans are prepaid by an allotment.
It is advisable to utilize AER for financial assistance in an emergency situation. Many local businesses offer "Check Cashing" and other such services often add fees and charges which, when repaid, may equate to extremely high interest rates.
Army Emergency Relief 270-798-5518 offers emergency financial assistance to all military personnel, active and retired and their family members in the following categories:
AER is located at the main Army Community Service Building 1501 William C. Lee Rd (inside gate 1), operation hours are Monday, Wednesday-Friday 7:30 a.m. to 4:30 p.m. and Tuesdays 9 a.m. to 4:30 p.m. If an emergency occurs after hours, please contact the nearest American Red Cross toll-free 877-272-7337 or visit their website at https://www.redcross.org/
For more information on Fort Campbell AER access their website at https://home.army.mil/campbell/index.php/acs/financial-readiness-program
Eligibility includes Active Duty Military, Army National Guard and United States Army Reserve Soldiers on continuous active duty for more than 30 days, Military-Dependent Family members, and Surviving Spouses and orphans of Soldiers who died while on active duty or after they retired.
Documents needed for an AER Loan:
Contact AER at 270-798-5518 for more information.
Before you leave make sure you hand carry all of your important documents:
Make sure you have important phone numbers with you, especially phone numbers for your new duty station and your sponsor's contact information.
If you're coming to Fort Campbell Contact Kalsu Replacement Company at Fort Campbell at 270-798-2813/2817 if you’re having issues or going to be late signing-in past your report date onyour PCS orders.
Emergency assistance and referrals are available at:
With any emergencies situation contact 911.