Service Specific Information

Army Community Service: ACS assists commanders in maintaining readiness of individuals, families and communities by developing, coordinating and delivering services that promote self-reliance, resiliency and stability during war and peace. The ACS center on Fort Campbell provides a wide range of services designed to assist your unit in maintaining a high state of readiness. Our goal is to ensure that Soldiers and their families are ready for deployment at any time. Call 270-798-9322 Monday, Wednesday through Friday 7:30 a.m. to 4 p.m. and Tuesday 9 a.m. to 4 p.m.

Child and Youth Services: Programs include day care at the garrison and in the local community, school-age child services and online tutoring programs. CYS also has teen programs, in-home child care, youth sports and more. Visit Fort Campbell Parent Central Services (armymwr.com)

Blanchfield Army Community Hospital: BACH serves the community surrounding Fort Campbell, Kentucky, home of the 101st Airborne Division (air assault), and Fort Campbell. BACH’s team offers a patient-centered care model of health care, recognizing that your family members are an integral part of you achieving your health care goals.

Morale, Welfare and Recreation facilities: Recreation at Fort Campbell includes arts and crafts, bowling, a library, auto hobby, a recreation center, a theater, golf, a gym, tennis, swimming, outdoor activities, camping, fishing and stables.

Commissary: There is one large commissary on post. Call 270-640-4008.

Exchange system: Fort Campbell has a total of 20 direct-run facilities; (1) Main Store, (1) Class 6, (5) Expresses, (5) Troop Stores, and (8) Food Facilities. We also have 65 Concession Activities operating within the Fort Campbell area of responsibility, ranging from Barber Shops to Food Facilities. Call 270-439-1841.

Banking: The Fortera Credit Union has eight locations; there is also a Bank of America Military Bank.

Soldier Support Center: The centralized soldier In- and Out-processing center is managed by the Military Personnel Services Division. Services include identification cards, Defense Enrollment Eligibility Reporting System, transition services, reassignments, passports, voting assistance and Soldier readiness processing. In- and out-processing services include dental, finance and personnel records review. Visit the link to access the contact information for each service in the Soldier Support Center.

The Army has released a new app called Digital Garrison. It’s a great resource for anyone living or working on Fort Campbell. It provides all sorts of information related to facility services, including hours of operation, phone numbers, links to maps/directions and websites. It will also push emergency notices to you like closure of gates, weather announcements, etc.

The app is available free in Apple and Google Play stores (the icon looks like a camouflage box with big white DG over an Army Star).

Once downloaded, you pick your installation (Fort Campbell) and you are done. It’s a partnership with the Army and the Army Air Force Exchange Service so all facilities and services, including food, are included. You can link to your AAFES account for shopping if you want, but it’s not required.

The Fort Campbell Army Community Service (ACS) is a family center designed to support Soldiers, civilian employees and their families by identifying needs and coordinating resources. Services are offered at the following locations:

Main ACS Center Building
1501 William C. Lee Rd. (inside gate 1)
Phone: 270-798-9322 (WEBB) or 270-956-2935
Hours of Operation: Monday, Wednesday - Friday 7:30 a.m. to 4 p.m.; Tuesdays 9 a.m. to 4 p.m.

Survivor Outreach Services
5001 Screaming Eagle Blvd.
Phone: 270-798-0272

For more information on ACS programs, visit the Fort Campbell ACS website and the Fort Campbell ACS Facebook page. ACS offers the following programs:

Information, Referral and Follow-Up

Information Referral and Follow-Up program provides commanders, soldiers and families with information regarding military and civilian community resources. The program links soldiers and families that have specific needs with the services available to assist with their needs. The office is located at 1501 William C. Lee Rd. (inside Gate 1).  Please phone the office at 270-798-9322 (WEBB) or 270-956-2935. Information Referral is open Monday, Wednesday-Friday 8 AM to 4 PM, Tuesdays 9 AM to 4 PM. The office is closed on weekends and federal holidays.

Relocation Readiness Program

The Relocation Readiness Program (RPP) provides assistance to help families cope with the mobile military lifestyle. Call the program at 270-798-6313/0513.

• Newcomer and settling-in services include:
  Fort Campbell automated online welcome: This service will virtually connect you with resources to settle in.
• ACS Welcome Center. Hours of operation are Monday-Friday 9 AM to 4 PM. The center is closed on weekends and federal holidays.
• Lending Closet: Hours of operation are Monday, Thursday and Friday, 1:30-3:30 p.m. The Lending Closet is closed on Tuesday, Friday, weekends and federal holidays. The temporary loan of basic household items while you are waiting for arrival of household goods is made by appointment only. Email us at usarmy.campbell.id-readiness.mbx.acs-relocation@mail.mil.
• Soldier and Family Newcomers Orientation: This orientation welcomes new soldiers and family members to Fort Campbell and is offered every Thursday from 9 a.m. to 2 p.m. at Cole Park Commons.
• Individual Relocation Counseling: This service is available by appointment only. Make an appointment or email a relocation specialist who will assist you with resources to help you settle in. Individual counseling assists with housing, permanent change of station entitlements, medical, school, childcare and employment questions.

Pre-departure services include:

• OCONUS Smooth Move Orientation: This session is offered weekly and provides essential information and guidance on preparing for an overseas PCS move.
• Individual Relocation Counseling: This service is available by appointment only. Make an appointment or email a relocation specialist to assist with resources for your new duty station before you depart. Individual counseling assists with housing, PCS entitlements, medical, school, childcare and employment questions.
• Foreign Language DVDs: These educational tools are available for checkout so that you can learn a new language for your new assignment overseas.
• Lending Closet: Temporary loan of basic household items following shipment of household goods is made by appointment only.

Services for multicultural families include:

• Citizenship Class: This class is offered in-person and provides information and understanding of the process of becoming a U.S citizen and the 10 steps of naturalization by using the United States Citizenship and Immigration Services website and other resources.
• International Spouse Support Group: This service provides email connection to connect spouses with each other, provide them with an opportunity to learn about their community, attend scheduled events, make friends and learn about other cultures.

Services for waiting families include:

• Hearts Apart Program: This email connection provides identification, counseling and advocacy for PCS waiting families who are geographically separated from their loved ones.

Sponsorship training includes:

• Bi-Annual Unit Sponsorship Coordinator Training: Teleconference train-the-trainer training is available for coordinators, sponsors and other leaders to execute their sponsorship duties. Call 270-956-2676 for more information.
• Weekly Sponsorship Brief at Kalsu Replacement Company: This brief explains the sponsorship program to new soldiers arriving at the installation and how to connect with the community virtually. Call 270-798-6313 for more information.

For more information for any of the above programs, please visit the Relocation Readiness Program online.

Financial Readiness 

For questions about the Financial Readiness program, please call 270-798-5518. Financial Planning is available to assist soldiers, family members, reserve components, Department of Army civilians and their family members. The following financial classes are provided by certified financial counselors:

Financial Classes – monthly and/or upon request. Topics include but are not limited to:

• Money Management
• Managing Credit and Debt
• Buying and Maintaining a Car
• Savings/Investments
• How To Buy A House
• Retirement Planning
• Thrift Savings Plan
• Consumer Education

Consumer Affairs Office

Contact the CAO at 270-798-5518. The CAO offers one-stop services for preventive assistance, including:

• Vehicle contract, value and interest rate reviews
• CARFAX reports
• Contract, large purchase and lease reviews
• Resolution of consumer complaints and consumer advocate assistance
• Consumer rights and obligations education
• Consumer issues educational classes

Army Emergency Relief

Eligibility: Soldiers on active duty and their eligible dependents, Army Reserve and National Guard Soldiers activated on Title 10 orders for more than 30 days and their eligible dependents, soldiers retired for longevity, medical, or upon reaching age 60 (reserve component) and their eligible dependents, surviving spouses who have not remarried and children of Soldiers who died on active duty or died after reaching retirement eligibility.

Categories of assistance: Emergency travel, natural disaster (preparation and evacuation), mortgage, rent, initial deposit, temporary lodging, food, healthcare (not covered by insurance), vehicle costs, utilities, funeral expenses for immediate dependents, basic essential furniture, appliance costs, PCS travel, and more. Please call 270-798-5518 for more information.

Family Advocacy Program

The FAP is located at 1501 William C. Lee Rd. or can be reached by phone at 270-412-5500. The FAP provides programs and services that support healthy and resilient soldiers and military families. FAP is also dedicated to the prevention of domestic abuse and child abuse and neglect of our soldiers and their families by offering education, prompt reporting, investigation, intervention and treatment services and support. Workshops and classes include:

• Couples Communication
• Co-Parenting
• Stepfamilies
• Five Love Languages
• First Five Years (Parenting Ages 1 – 5)
• Active Parenting (Parenting Ages 6 – 12)
• Parenting Teens
• Conflict Resolution and Anger Management
• Unit education and training for soldiers

New Parent Support Program

The NPSP provides parenting information and emotional support to families with children ages birth to 3 years of age. NPSP consists of social workers and nurses who will help individuals learn to cope with stress, military life and the everyday demands of parenthood. Services include home visits, play mornings and expectant parent workshops. For more information about NPSP, call 270-412-5500.

Victim Advocacy Program

This program provides support and information to victims of domestic violence 24 hours a day, seven days a week. The victim advocate hotline is 931-980-5787. Services include safety planning, understanding reporting options and linkage to military and civilian community services. For more information about the Victim Advocacy Program, please call 270-412-5500.

Exceptional Family Member Program (EFMP)

The EFMP is a mandatory enrollment program that works in concert with other military and civilian agencies to provide a comprehensive, coordinated multiagency approach for medical, educational, special housing accommodations, community support and personnel services to families with special needs. You can find out more about the EFMP by calling 270-798-2727. Services offered include:

• Information and Referral
• Relocation assistance
• Special Needs Accommodation Process
• Respite Care
• System Navigation
• Advocacy
• Briefings
• Monthly support group
• Monthly family activity
• Special events

Survivor Outreach Service (SOS)

The Army launched a comprehensive Survivor services program, designed specifically to meet the needs of our Survivor population, with dedicated resources and a commitment to providing first-class service for as long as the Surviving family desires. SOS provides services to Survivors at the garrisons and communities closest to where families reside. The services provided include, but are not limited to, support and focus groups, educational and financial services, life skills training and budget counseling. Find out more about these services by calling 270-798-0272.

ACS Mobilization Deployment and Stability Support Operations (MD&SSO)

The ACS MD&SSO program is the principal source of soldier and family readiness group leader resources and services for soldiers and their families. MD&SSO links soldiers and family members with their specific unit SFRG and assists with referrals when needed. MD&SSO also offers a variety of training workshops for family members, including Readiness Essentials for Army Leaders (REAL), SFRGs, key contacts, informal funds custodians and command teams. The program also provides pre-deployment resiliency classes and Care Team training. The MD&SSO program provides updated and current training to commanders, first sergeants, rear detachment command teams, soldier and family readiness liaisons and SFRG leaders on the installation which ensures continuity with Department of the Army, installation command and Fort Campbell regulations and policies while assisting them to maintain a state of readiness related to their job. MD&SSO coordinates with the installation operations center and garrison support agencies to conduct unit-specific deployment and reintegration briefings. For more information, contact the Mobilization/Deployment Office at 270-798-3843 or visit the Fort Campbell Mobilization and Deployment Readiness website.

Emergency Family Assistance Center (EFAC)

MD&SSO coordinates and operates the Emergency Family Assistance Center (EFAC), serving as a central hub for soldiers or families during emergency situations (e.g. mass/unannounced deployments or natural or man-made disasters, repatriation or noncombatant evacuation operations). For more information, contact the mobilization/deployment office at 270-798-3843/3849/2158 or 270-412-3195.

Army Volunteer Corps

The volunteer management information system is the principal location for information regarding the non-paid professional. A centralized job bank is available for various volunteer opportunities including, but not limited to, clerical, managerial and technical positions. The AVC Office offers monthly classes on designing a volunteer portfolio and basics of volunteer management, volunteer resources, position descriptions, awards and training. Volunteer registration is completed through the Army Family Web Portal website. For more information, contact the AVC Office at 270-956-2934.

Army Family Team Building

AFTB is a volunteer-led organization with a central mission to provide training and knowledge to support the total Army family effort. Strong families are the pillar of support behind strong soldiers. AFTB is training for a way of life that prepares everyone affiliated with the military to function at their personal highest level in any situation. AFTB helps family members learn more about the Army, grow personally and professionally and develop successful leadership skills to survive and thrive in their military experience. AFTB classes provide great opportunities to learn more about the military lifestyle and to meet others who also want to learn more about the Army community.

Classes can be completed at the student’s discretion. No particular order is required as there are no prerequisites. Classes are offered monthly. Unit briefs and classes for soldier and family readiness groups are available upon request. A two-week notice is requested for any briefing outside normal business hours. For more information, call 270-798-4800.

Army Family Action Plan

Designed to improve the quality of life for the total Army family, the AFAP allows your voice to be heard and facilitates many positive changes that enhance the Army experience. AFAP collects issues and concerns throughout the year in order to address local issues. Issues not resolved at the installation level are forwarded to Major Command and then to the Department of Army for resolution. Volunteers are needed for this process. If you would like to volunteer your time to assist, please contact the AFAP program manager at 270-956-2934.

ACS Volunteer Program

As an ACS volunteer, you are offered the opportunity to be part of a team working to improve the quality of life and the well-being of soldiers and family members of the Fort Campbell military community. Every volunteer hour equals one hour of work experience. All volunteers can expect initial training as well as on-going specialized training. Some programs offer more training than others depending on the type of position. Volunteers have directly impacted change within military communities through programs such as the AFAP, quality of life issues and changes to policies. For more information or to discuss the myriad of volunteer opportunities within ACS, contact the ACS volunteer coordinator at 270-798-2063.

Soldier and Family Assistance Center

Soldier and Family Assistance Center (SFAC) services will be tailored and responsive to the needs of the WT and their Families. Most services will be present in the SFAC location in order to maximize the convenience to the WTs and their Families. Other services requiring less than a full-time presence will be brought forward to the SFAC at designated times. Still other services will be provided through priority off-site appointments coordinated by the SFAC staff. SFAC sites will provide a warm, relaxed environment where Soldiers and their Families can gather to foster physical, spiritual and mental healing.

Military and Family Life Counselor Program

MFLCs provide short-term, situational problem-solving and non-medical counseling services for soldiers and their family members. All services are confidential, private and no cost services. No records are kept, although the duty to warn is maintained. MFLCs also offer educational presentations and briefings focusing on job stress, anger management and dealing with effects of deployment for soldiers and family members, issues of reunion/reintegration, communication, grief and loss. All soldiers, Guard, Reserve and family members are welcome. In addition to the offices mentioned, MFLCs are also embedded within each Brigade. Contact the MFLC program at 270-798-9322, ACS Center.

ACS Master Resilience Training Program

ACS Master Resilience Training provides participants the opportunity to learn about resilience and the competencies that contribute to it, such as self-awareness, self-regulation, optimism, mental agility, strengths of character and connection. Learn to grow and thrive in the face of challenges and bounce back from adversity by building core resilience competencies that enable mental toughness, optimal performance, strong leadership and goal achievement. Are you deploying or re-deploying? Schedule your two-hour Pre-Post Resilience Training for Spouse/Couples. This is a fun and interactive training that makes couples aware of what to expect in terms of the kinds of experiences that they may have before, during and after deployment. Training provides valuable life skills that are effective. Call 270-412-5500 for more information.

ACS Outreach Program

The ACS Outreach Program is designed to link soldiers and family members to family support programs on and off post. ACS Outreach aims to reach out to those who have the greatest level of need but are least likely to seek out and take advantage of services until they’ve reached a state of crisis. An emphasis is placed on programs that promote resilience, self-reliance and stability. Such programs include, but are not limited to, life skills training, newcomer adaptation services, personal relationship skills education, community development and support networks, and crisis intervention and referral services. ACS Outreach conducts an annual needs assessment to determine what programs are needed to support soldiers and families. ACS Outreach participates in on- and off-post community events and celebrations to provide information about resources, services and Military OneSource. Additionally, information about services and resources are provided in the ACS Connection newsletter, reintegration briefings, pre-deployment briefings, unit briefings and SFRG briefings. If you cannot come to us, we will come to you. Call 270-798-9322 or 270-412-6771 for more information.