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United States Army
Family Member Health Services
650 Joel Drive
Fort Campbell, KY
Health care services provided by the Department of Defense are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
Health-Medical Information for Newcomers Before and After Arrival at Fort Campbell
Blanchfield Army Community Hospital is located on Fort Campbell and serves the community surrounding Fort Campbell, Kentucky. Fort Campbell is the home of the 101st Airborne Division (Air Assault). Blanchfield, accredited by the Joint Commission, serves nearly 72,000 enrolled soldiers, retirees and their family members in primary care. In addition, numerous specialty care services, including emergency medicine, surgery, integrated disability evaluation, traumatic brain injury, behavioral health, women’s health, inpatient care and many more services, are provided to more than 94,000 eligible beneficiaries in the 40-mile radius of Fort Campbell. Thirty-four buildings, including one located within the Clarksville community, provide 1,014,510 square feet to accommodate the medical needs of the hospital, expanding to both Tennessee and Kentucky residents.
Address: 650 Joel Drive, Fort Campbell, KY 42223Website: http://blanchfield.amedd.army.mil/Appointment Line: 270-798-4677 or 931-431-4677General Information: 270-798-8400
Have You Moved Your Enrollment?
Welcome to the Fort Campbell area. Whether you are moving here as part of a permanent change of station, moving here as a retiree, or recently married and new to TRICARE, you must call TRICARE and let them know you are here.
Fort Campbell is located within the TRICARE East Region. You can call TRICARE at 800-444-5445 to facilitate the movement of your family’s healthcare enrollment to Blanchfield Army Community Hospital. Non active-duty TRICARE Prime beneficiaries will receive a primary care manager at one of our five Army medical homes, which are described later in the book. Active-duty service members will be assigned a primary care manager based on their unit identification code in one of six Army medical homes.
Updating and Correcting the Defense Enrollment Eligibility Reporting System
Moving your enrollment can be difficult if you and your family are not enrolled in the Defense Enrollment Eligibility Reporting System correctly. You can update your address, phone number and email on your DEERS record by going to “Update and View My Profile” in milConnect. After you make changes on your personal information tab, scroll to the bottom and click Submit to make sure your updates are made in DEERS. If your personal contact information is not current and accurate, you might miss vital communications. Therefore, you receive address verification notifications in milConnect if you have not edited or verified your personal contact information on file (or if you are a sponsor, for you and your family members) in the last 180 days.
If you need to add or remove family members or update name, gender, Social Security number or date of birth in your DEERS record, please visit the nearest military identification card issuing facility. You can visit the Real-Time Automated Personnel Identification System site locator online to locate the nearest ID card issuing facility. You may need to take specific documents with you to the ID/DEERS facility depending on the change(s) needed. You can visit the milConnect website mentioned above to verify the necessary documents.
Traveling? Use all of the Humana Military information resources to determine the network options in that area. We know you are not always near Blanchfield when you get sick, but it may not be easy to determine the best TRICARE network urgent care to visit. The Humana Military website and the Humana Military app for Apple and Android phones can provide the best options based on your location.
We know that moving causes many stressful moments, and we want the transition of your health care to be stress free and not add anxiety to the experience. Once you have arrived at Fort Campbell, it is important to establish the provider-patient relationship that serves as the foundation of patient-centered care. BACH offers “establish care” appointments that will allow you to meet your primary care manager team and develop personal, realistic health goals, as well as coordinate continuation of care for any chronic or long-term health conditions. Here are a few answers to the common concerns for new patients as they transfer care to Fort Campbell.
How Do I Move Prescriptions?
Once you move your enrollment to Blanchfield Army Community Hospital, we can facilitate a transfer of your current medications. If you moved your enrollment from a military treatment facility location to BACH, just go to a BACH pharmacy and request the transfer. If you moved from a civilian or network provider, please ask your previous civilian provider to contact the BACH pharmacy at 270-798-8074 to move your prescriptions. See section on pharmacy.
How Do I Move Active Referrals?
If you have active referrals or are seeing a specialist outside of primary care, you will need to establish care with your new primary care manager at BACH. You and your new PCM will discuss your care plan moving forward. Your PCM will submit the needed referrals so you can receive specialty care either within BACH or in the local network.
How Do My Medical Records Transition to BACH?
If you arrived at Fort Campbell from a PCS as an active-duty soldier or as a family member and had received medical care from another military treatment facility, then the active-duty service member will request records for the entire family during in-processing at his or her assigned medical home (primary care clinic). If you are new to the Army and/or arrived at Fort Campbell by another means other than a PCS and you had a civilian or network primary care manager, then you will need to request your medical records through BACH’s Patient Administration Division, Legal Correspondence Office. This office is located on the First Floor of A Building. After entering the hospital through the A Building, turn left at the information desk and look for the Patient Administration Division brown signs. The phone number to Legal Correspondence is 270-956-0328/0338.
What if I Need School and/or Sports Physical Forms?
Fort Campbell is a unique installation as it is located in two different states, Tennessee and Kentucky. Parents enroll their students in schools both on and off post. Depending on where you decide to live, your child(ren) can be enrolled in a Kentucky or a Tennessee school. You can quickly obtain school and sports physical forms required in the surrounding areas on BACH’s website or obtain them from your child’s school. Depending on the state in which your child will attend school and/or play sports, select and print the appropriate school forms. Just ask your current PCM to transfer your child’s physical information onto the appropriate forms. This will ensure your child is ready for practice on day one. In addition, you can also wait until you arrive at Fort Campbell and are assigned a PCM to receive an updated school or sports physical.
If you already arrived at Fort Campbell and your child had a physical in the last 12 months, just walk-in to his/her assigned medical home (clinic) and request the school physical be transferred onto the correct physical form for your location. Turnaround time for paperwork in our Army medical homes is typically three days.
If you already arrived at Fort Campbell and your child has not had a physical in the past 12 months, contact the appointment line and request a school physical for your child with your child’s new PCM.
Separate sports physicals are needed for any child in the sixth grade or older who is participating in sports activities in school or Child and Youth Services activities. Sports physicals need to be done every six months. If you just arrived at Fort Campbell and your child had a sports physical within the past six months, just walk in to his or her assigned clinic and request the sports physical be transferred onto the correct physical form for your location. Turnaround time for paperwork in our Army medical homes is typically three days. If you just arrived at Fort Campbell and your child has not had a sports physical within the last six months, then contact the appointment line and request a sports physical for your child with your child’s new PCM.
How to Establish Obstetric Care if I Am Pregnant? Are you pregnant? A referral is not needed for OB care if you have received a positive pregnancy test at home or are transitioning from a location where you were receiving OB care for pregnancy. Please walk-in to the Women’s Health Clinic (Third Floor, A Entrance) to be scheduled.
Patient Welcome Center
BACH Welcome Center is open from 8 a.m. to 3 p.m. Monday, Wednesday and Friday. Patients first arriving to Fort Campbell who have questions about navigating their medical care may reach out to the welcome center representative for assistance. The welcome center is located inside the A Building on the first floor in Room 1AA13A. Patients may also contact the welcome center representative by phone at 270-412-0781.
Access Medical Care After Enrollment
As a Prime beneficiary enrolled to Blanchfield Army Community Hospital, you will receive all of your primary care health care needs from preventive care to acute issues in one of our Army medical homes. Various methods are available to access Army medicine and we strive to offer convenient options for you to communicate with your health care team.
Access Army Medicine
The Blanchfield Army Community Hospital has a centralized appointment line for primary care appointments. You can make and cancel appointments or ask to speak directly to your medical home team (clinic personnel) through one central number.
Appointment line: 270-431-4677 or 931-431-4677
Hours of operation: Monday – Friday 6 a.m. - 4:30 p.m.; excluding federal holidays
After-hours cancellation (leave a message): 270-798- VOID or 270-798-8643
Visit the TRICARE Online Patient Portal. TOL allows you to:
To use TOL, create an account using DS Logon Premium (Level 2), Department of Defense Common Access Card, or Defense Finance and Accounting Service myPay credentials.
When making appointments, you will be prompted to choose one of the following appointment types:
There is also a requirement to select a date range. Choosing too small a range or time of day could result in having no options for appointments. Please make sure you choose a broad range and the appropriate appointment type for your situation and request. TRICARE Online Patient Portal Secure Messaging allows you to directly contact your health care team to do the following:
Nurse Advice Line
The Nurse Advice Line is a 24/7 service designed for TRICARE beneficiaries to speak to a nurse about:
The NAL provides access to clinical advice and health information across the continental United States. If the nurse recommends you see a provider, then he or she will offer you options within your Army Medical Home or in the civilian network after hours. The NAL phone number is 800-874-2273, option 1.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit Request Copies of Medical Records.
Blanchfield Army Community Hospital (BACH) is located at 650 Joel Drive, Fort Campbell, Kentucky 42223. BACH's appointment line personnel can assist you with making appointments, canceling appointments and connecting you with your Soldier or Patient-Centered Medical Home (primary care service). The information line may be reached by dialing (270) 798-4677 or (931) 431-4677 Monday - Friday from 6 a.m. to 4:30 p.m. To cancel appointments after hours by phone, please call (270) 798-VOID. Leave a message with the patient's first and last name and their social security number or their DoD ID number which can be found on their military ID. Appointments and cancellations may also be made 24/7 using TRICARE Online or through the Army Medicine Secure Messaging System, powered by Relay Health, available online. Many needs may be resolved using the 24-hour Nurse Advice Line by calling 1-800-TRICARE and selecting Option 1. For general information 24/7, the Staff Duty personnel can assist you by dialing (270) 798-8400.
BACH offers primary medical care services to all active-duty Soldiers through Soldier-Centered Medical Homes. There are currently three Soldier-Centered Medical Homes which provide care to active-duty Soldiers; LaPointe Soldier Centered Medical Home, Byrd Soldier Centered Medical Clinic, and Campbell Army Airfield Medical Home. In addition, the Warrior Transition Battalion provides primary care to its population at the Warrior Care Clinic. To schedule primary care appointments, Soldiers should contact the Appointment Line at (931) 431-4677 or (270) 798-4677, visit www.tricareonline.com or send a secure email to their care team using the Army Medicine Secure Messaging System, powered by Relay Health. Appointment line hours of operation are Monday - Friday 6 a.m. - 3:30 p.m. Byrd and LaPointe offer optometry, radiology, laboratory, physical therapy, limited audiology, and pharmacy services onsite. Campbell Army Airfield is located at 7149 Blacksheep Run, near Fort Campbell's Gate 7. Byrd Combined Troop Medical Clinic - Byrd Soldier-Centered Medical Home is located at 7973 Thunder Blvd., near Fort Campbell's Gate 10. LaPointe Health Clinic is located at 5979 Desert Storm Ave. Soldiers are assigned to one of three Soldier Centered Medical Homes based on their unit of assignment.
Patients assigned to a Soldier-Centered Medical Home may obtain referrals to a specialty clinic located at BACH if needed.
Retirees and their Family members, and Family members of active-duty Soldiers will receive care in one of the Fort Campbell Patient-Centered Medical Homes, either within BACH, at Byrd Family Medical Home or at the community based medical home, Screaming Eagle Medical Home, next to Tennova Healthcare in Clarksville, Tennessee. The patient-centered, team-based and holistic PCMH concept allows us to provide you and your Family more personalized care with multiple ways to access your care team. From office visits and walk-in services to telephone consults (TCON) and secure messaging, you and your Family have even more ways to get the care you need.
To schedule primary care appointments, Family members should contact the Appointment Line at (931) 431-4677 or (270) 798-4677, visit www.tricareonline.com or send a secure email to their care team using the Army Medicine Secure Messaging System, powered by Relay Health. Hours of operation for Patient- Centered Medical Homes that reside on Fort Campbell are Monday - Friday, 7:30 a.m. - 4 p.m, with the exception of Gold Army Medical Home opening at 6 a.m. Monday – Friday. The SEMH located in Clarksville is open Monday - Friday, 8 a.m. - 5 p.m.
Retirees and Family members assigned to a PCMH within BACH will either be assigned to Air Assault Family Medical Home, Gold Army Medical Home or Young Eagle Medical Home. Air Assault Family Medical Home consists of four teams: Apache, Blackhawk, Comanche and Huey; Young Eagle Medical Home consists of two teams, Soar and Flight; and Gold Army Medical Home consists of two teams, Valor and Honor.
Retirees and Family members assigned to either Byrd Patient-Centered Medical Home or Screaming Eagle Medical Home will receive their care outside of the hospital. Byrd Patient-Centered Medical Home is located at 7973 Thunder Blvd., near Fort Campbell's Gate 10, and SEMH offers three teams and is in Medical Office Building One, 647 Dunlop Lane, Suite 301, next to Tennova Healthcare - Clarksville, Tennessee.
Air Assault and Byrd Medical Homes offer primary care medical care services to active-duty Soldiers, retirees and their Family members enrolled in TRICARE Prime. Screaming Eagle Medical Home offers primary care medical services to Family members of active duty Soldiers and retirees and their Family members. They serve patients of all ages, from newborn to adults, in an outpatient setting. Services include health maintenance, diagnosis and management of acute and chronic illnesses.
The Young Eagle Medical Home is a pediatric based medical team that provides the full spectrum of pediatric care to active-duty Family members and retiree Family members who are 17 years of age and younger. The Young Eagle Medical Home provides primary outpatient care to pediatric patients assigned to the clinic to include well-baby exams, school and sports physicals, diagnosis and management of acute and chronic illnesses, and developmental or behavioral problems. The Young Eagle Medical Home is located on the second level of the “C” building, inside the patient entrance.
The Gold Army Medical Home is an internal medicine-based patient-centered medical home whose mission is to efficiently provide patient-centered, team-based and holistic care for adult patients (age 18 and up) with chronic and complex medical conditions. Adult patients not enrolled to the GAMH may also be seen on a referral basis. The Gold Army Medical Home is located on the third floor of the “C” building.
BACH also provides a variety of specialty clinics including: allergy, audiology, dermatology, EENT (ear, eye, nose and throat), EKG/EEG, gastroenterology, immunization, nuclear medicine, neurology, nutrition care, obstetrics/gynecology, occupational and physical therapy, orthopedic, pathology, preventive medicine, podiatry, radiology, urology and general surgery clinics.
Medical records may be requested from a previous installation by filling out a request form in the outpatient Medical Records Department, which is located on the 1st floor, “A” Building Room 1BD35F. Requests for medical records will be faxed to the previous medical facility. The requested records should be sent within a two-week time period. Records requested from non-military providers will only contain pertinent information requested, not the entire record. It is recommended that you hand carry immunization records, especially if you need to enroll children in school immediately since schools require proof of immunization prior to attendance. Outpatient Records can also provide copies of shot records. Outpatient Records is open Mon., Tues., Wed. and Fri., 7:30 a.m. - 4 p.m. and Thurs., 10:30 a.m. to 4 p.m.
Women over the age of 40 may self-refer to the mammography department for annual mammograms if they have never experienced breast health concerns. If women have concerns about their breast health, they should schedule an appointment with their primary care manager.
Beneficiaries with a true emergency should either call 911, go to Blanchfield Army Community Hospital's Emergency Center or the nearest emergency center. BACH's Emergency Center is designed and staffed to provide emergency medical care for Active Duty, Family members and retirees. The facility serves as the safety net and start point for mass casualty, trauma and critical care. The Emergency Center is open 24/7 including holidays.
BLANCHFIELD ARMY COMMUNITY HOSPITAL
650 Joel Drive
6 a.m. to 4:30 p.m. Monday through
Friday, after hours appointment cancellations 270-798-8643
Toll free: 866-524-4677
24/7 Appointments available using TRICARE Online www.tricareonline.com
BACH Staff Duty 270-798-8400/8388
The staff duty is manned 24/7 and can assist callers in contacting patients during their stay at Blanchfield.
Nurse Advice Line: 800-TRICARE 874-2273; option 1 (24/7)
FAMILY MEMBER HEALTH SERVICES
BACH Patient-Centered Medical Homes (Primary Care)
Toll Free: 866-524-4677
Hours: 7:30 a.m. to 4 p.m. Monday through Friday. Closed for training from 7:30 to 8:30 a.m. Thursday.
Blanchfield Army Medical Homes are based on the Patient-Centered Medical Home (PCMH) model that has been adopted across Army Medicine and many civilian healthcare systems. The patient-centered, team-based and holistic PCMH concept allows us to provide you and your Family more personalized care with multiple ways to access your care team. From office visits and walk-in services to telephone consults (TCON) and secure messaging, you and your Family have even more ways to get the care you need. This model is based on the belief that your well-being should always be at the center of every decision about your health. With this approach, you, the patient will receive more personalized and coordinated care, supported by an entire team to maximize overall wellness. You no longer have just a primary care provider but an entire primary care team! For more information on Blanchfield Army Medical Homes visit their website at http://blanchfield.amedd.army.mil/SitePages/Home.aspx.
When non active duty beneficiaries arrive at Fort Campbell, they should contact TRICARE to move their enrollment to BACH. TRICARE Prime enrollees will be assigned to one of BACH's patient-centered medical homes. PCMHs include Air Assault Family, Byrd Family, Gold, Screaming Eagle and Young Eagle Medical Homes. Children from birth until age 18 may be enrolled in BACH's Young Eagle Medical Home (Pediatrics) or guardians may choose to enroll their child(ren) in the family's assigned clinic for your convenience. The Gold Army Medical Home provides primary care services with a focus on internal medicine to beneficiaries enrolled in TRICARE Prime.
Active duty Soldiers are assigned to a Soldier-Centered Medical Home based on their major unit of assignment.
BACH's medical team offers a patient and family-centered care environment that empowers you to incorporate your family into your care.
Fort Campbell Information
Army Wellness Center (AWC)
The Fort Campbell Army Wellness Center was established to improve the wellness and resiliency of the Fort Campbell Community. It is an extension of the Patient Centered Medial Home initiative; putting the focus of personal health back in the patients control. The AWC is a cost-free resource that emphasizes prevention and education, and they address lifestyle changes. The AWC provides six standardized core programs that help build and maintain a strong force:
Who is eligible?
Location: Bldg. 5662, Screaming Eagle Blvd.
Hours of Operation: Monday, Tuesday, Wednesday and Friday 7 a.m. – 12 p.m. & 1- 4 p.m.; Thursday 9 a.m. – noon & 1 – 4 p.m.
Phone Number to make an Appointment: 270-461-3451
Clinic Locations and Floors (Main Hospital)
Admissions and Dispositions/ Vital Statistics- C Building, 2nd Level
Adult Behavioral Health – E Building, 1st Level
Air Assault Family Medical Home - C Building, 2nd Level
Allergy Clinic– C Building, 3rd Level
Brace Shop – B Building, 1st Level
Cardiology Clinic – C Building, 3rd Level
Chapel – A Building, Zero Level
Child and Family Behavioral Health System – E Building, 2nd Level
Dental Oral and Maxillofacial- C Building, 2nd Level
Dermatology – C Building, 3rd Level
Dining Facility (Flo’s Place) – A Building, 1st Level
Ears, Nose, Throat Clinic– C Building, 3rd Level
Emergency Center- B Building, 2nd Level
Exception Family Member Program (EFMP) – E Building, 2nd Level
Gastroenterology - B Building, 2nd Level
General Surgery– B Building, 2nd level
Gold Army Medical Home (Internal Medicine) – C Building, 3rd Level
Information Desk – A Building, 1st Level
Intensive Care Unit (ICU) – B Building, 2nd Level
Labor and Delivery Ward – A Building, 2nd Level
Laboratory – C Building, 2nd Level
Legal Correspondence – A Building, 1st Level
Managed Care Division – A Building, 1st Level
Mother-Baby Ward – A Building, 2nd Level
MRI/CT-B Building, 2nd Level
Neurology- C Building, 3rd Level
Nuclear Medicine – C Building, 2nd Level
Nutrition Care Clinic – B Building, 1st Level
Occupational Therapy - A Building, 4th Level
Operating Room– B Building, 2nd level
Ophthalmology– C Building, 3rd Level
Orthopedic Clinic (Podiatry) - C Building, 2nd Level
Outpatient Records – B Building, 1st Level
Patient Advocacy Office – A Building, Zero Level
Pharmacy (Main) – B Building, 1st Level
Physical Therapy– B Building, 2nd level
Podiatry Clinic – C Building, 2nd Level
Pulmonary – C Building, 3rd Level
Radiology Clinic - C Building, 2nd Level
Referral Office & Health Benefits Advisors – A Building, 1st Level
Same-Day Surgery– B Building, 2nd level
Treasurer’s Office- C Building, 2nd Level
Urology Clinic- C Building, 2nd Level
Ward 4AB (Medical-Surgical Ward) - A Building, 4th Level
Warfighter Refractive Eye Surgery Center – C Building, 3rd Level
Warrior Care Clinic – C Building, 3rd Level
Women's Health Clinic (OBGYN) – A Building, 3rd level
Young Eagle Medical Home (Pediatric) - C Building, 2nd Level
Educational and Developmental Intervention Services (EDIS)
Educational and Developmental Intervention Services (EDIS) serves Families with children birth to thirty-six months old who need special services to help their child grow and develop.
The early intervention process starts with each Family’s very first contact with EDIS. This contact marks the beginning of the early intervention journey. This journey may be short or long lasting. It also shifts and adjusts in response to the needs of each Family and its unique circumstances. While the process is respectful of each Family’s unique needs and demands the steps in the process are well defined.
EDIS provides services that enhance a child's ability to communicate, problem solve, move about in the environment, perform self-help skills like dressing and eating and have positive relationships with others. Some children served by the program have multiple developmental concerns but most have mild delays and parents only need support and information to help their child meet the important milestones of childhood. Families and children served by EDIS must meet specific eligibility criteria and reside in post housing. Children living off the installation may seek services through Tennessee's Early Intervention System (800-852-7157) or Kentucky's First Step Program (270-886-5186). No medical referral is needed for any of these programs and all service representatives welcome a parent's phone call to discuss concerns.
Location: Building 2439, 21st Street
Hours of Operation: Monday – Friday 7 a.m. - 4 p.m.
Exceptional Family Member Program (EFMP)
An exceptional Family member is a Family member (child or adult) with any physical, emotional, developmental or intellectual disability that requires special treatment, therapy, education, training or counseling.
EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated medical, educational, special housing accommodations, community support and personnel services to Families.
Location: Blanchfield Army Community Hospital, Building E, 3rd Floor
Hours of operation: Monday - Friday 7:30 a.m. — noon and 1 – 4 p.m.
Phone Number: 270-956-0614/0051
The Department of Pathology staff members help ensure Soldier deployment readiness and improve the health and wellness of Family Members and Retirees by providing accurate and timely test results from their full-service clinical laboratory, transfusion service, anatomical pathology, and forensic pathology consultative services. The Pathology staff is committed to providing patients and professional medical staff with state-of-the-art laboratory medicine through exceptional customer service while ensuring patient confidentiality and privacy.
When is the best time to get labs drawn? It is recommended for patients to visit in the afternoon, schedule permitting, unless otherwise directed by their provider. This is because the majority of patients who are fasting and/or have scheduled appointments visit in the morning so the wait times tend to be longer than in the afternoon.
Location: B Building, 2nd Floor, Main Hospital
Hours of Operation: Monday, Tuesday, Wednesday and Friday 7:30 a.m. - 4 p.m.; Thursday 8:30 – 4 p.m.
You can request your medical records through BACH’s Patient Administration Division, Legal Correspondence Office. This office is located on the 1st Floor of A building. After entering the hospital through the A building, turn left at the information desk and look for the Patient Administration Division brown signs. The phone number to Legal Correspondence is 270-956-0328/0338.
Nurse Case Management Each Army Medical Home has an assigned Nurse Case Manager (NCM). Patients eligible for nurse case management are persons with very complex conditions or situations that require help with planning, coordination, identifying available resources, and advocacy to meet those individuals’ and Families’ health care needs. Some examples include patients with traumatic injuries, cancer, or any condition requiring multiple appointments and/or medications. Your participation is completely voluntary. If you believe you or someone in your Family would benefit from a NCM, please request an evaluation from your primary care team.
Pharmacy Pharmacies offered by U.S. Army Medical Department Activity - Fort Campbell Blanchfield Army Community Hospital offers six pharmacy locations for TRICARE beneficiaries. Main
Outpatient Pharmacy Patients: Full-service pharmacy for new prescriptions from military or civilian providers. This is not a refill location. Location: BACH Main Hospital, 650 Joel Drive, B Building, 1st Floor Hours of Operation Monday, Tuesday, Wednesday and Friday 8 a.m. - 4 p.m.; Thursday 9 a.m. - 4 p.m.; seating areas open 30 minutes before pharmacy services begin Monday through Friday. The last ticket pulled is 15 minutes prior to closing. Phone Number: 270-798-8075/8076,
Town Center Pharmacy Patients: Full-service pharmacy for new prescriptions from military or civilian providers. It is also the pickup location for all refill requests Location: Building 98, Michigan Ave. (Adjacent to Military Clothing and Sales) Hours of Operation Monday, Tuesday, Wednesday and Friday 8 a.m. - 6 p.m., Thursday 9 a.m. - 6 p.m.; seating area opens 30 minutes before pharmacy services begin Monday through Friday. The last ticket pulled is 15 minutes prior to closing. Saturday, 8 a.m. – 4 p.m. During Days of No Scheduled Activity (DONSA) the Town Center Pharmacy is open 8 a.m. – 5 p.m. Phone Number : 270-798-8075/8076, Option
LaPointe Pharmacy Patients: Full-service pharmacy that fills new prescriptions for active duty Soldiers. Any formulary medication not stocked at the LaPointe Pharmacy can be obtained at the BACH Main Pharmacy or Town Center Pharmacy. Location: Building 5979, Desert Storm Ave. Hours of Operation Monday - Friday, 7 a.m. – 3 p.m. Closed on weekends, DONSAs and holidays. Phone Numbers: 270-412-7455. Byrd Pharmacy Patients: full service pharmacy that fills new prescriptions for Byrd-enrolled beneficiaries only. Any formulary medication not stocked at the Byrd Pharmacy can be obtained at the BACH Main Pharmacy or Town Center Pharmacy. Location: Building 7973, Destiny Blvd, near Gate 10.
Hours of Operation Monday through Friday, 7 a.m. – 4 p.m. Closed on weekends, DONSAs and holidays. Phone Number: 270-461-1280Screaming Eagle Pharmacy Patients: Patients enrolled in Screaming Eagle Medical Home and by exception patients not enrolled that are seen in primary care appointments at SEMH. Location: Off-Post at Medical Office Building One, 647 Dunlop Lane, Suite 301 (3rd Floor), Clarksville, TN 37040 (Next to Tennova Hospital off of Interstate 24) Hours of Operation Monday, Tuesday, Wednesday and Friday 8 a.m. – 5 p.m.; Thursday 9 a.m. – 5 p.m. This last ticket pulled is at 4:45 p.m. Phone Number: 270-461-5039 Refill Prescription Options For your convenience, BACH offers three ways to refill prescriptions. All refills may be picked up at the Town Center Pharmacy. 1. Phone: Please call the automated Prescription Refill Line at 270-798-DRUG (3784). Refill requests will be filled and ready to be picked up three working days later at the Town Center Pharmacy.
Step 1: Select the site where you want to pick up your prescriptions; Select 1 for the Town Center Pharmacy or Select 2 for the Byrd Pharmacy (Byrd Pharmacy is only available to Byrd assigned patients).
Step 2: Select 1 for refill.
Step 3: Enter the last four digits of your sponsor’s social security number followed by the # key.
Step 4: Enter the numeric portion only of your prescription number (found in the upper left-hand corner of the prescription label) followed by the # key.
Step 5: Listen to the message verifying when the prescription will be ready. If you do not hear this portion of the recording, your attempt to refill this prescription by phone was unsuccessful and you will need to start at step one (1) again.
Step 6: Visit the pharmacy you selected during normal duty hours. The patient’s ID card will need to be presented.
2.Mail: Prescription refill request cards are available at all BACH Pharmacy windows. For your convenience, the mail-in card has a space for patients to designate their preferred pickup date.
3.Online: Requests may be submitted using TRICARE Online at www.TRICAREonline.com.
Step 1: Go to www.tricareonline.com and click login.
Step 2: Log in with your DoD CAC card or MyPay credentials. If you do not have a DS log on credentials, then click register.
Step 3: Click Rx Refill option on the TOL homepage or top navigation bar to request one or more refills.
Step 4: Confirm your primary military treatment facility or select a different MTF from the drop-down box.
Step 5: Select your prescription(s) to refill. Choose a pharmacy pick up location and submit your refill request.
Step 6: Request refill for your Family members by selecting the request refill by number option. Enter up to six Rx numbers, choose pharmacy pick up location. Submit your refill request.