Fort Campbell  Military and Family Support Center

If you are approaching a permanent change of station, or PCS, you may have questions about your upcoming move. As part of the Military and Family Support Center, the relocation assistance program provides services and resources to help make this transition as smooth as possible. Below is a list of resources.

• PCS planning – Most relocation assistance programs offer counseling/consultations to assist in the moving process. Those making their first military move, those making their first overseas move or those with challenging or complex situations should contact their installation Military and Family Support Center relocation assistance office as soon as possible for information and assistance.
• MilitaryINSTALLATIONS and Military OneSource – For managing and planning your move, you may want to take advantage of these Department of Defense-sponsored online resources and tools, including the 7 Steps to Make Your Household Goods Move a Smart Move.
• Loan Closet – Loan Closet offers basic household goods while your personal property is in transit. Typical items include pots and pans, dishes, silverware, irons, ironing boards and infant or toddler car seats. Generally, towels and bed linens are not available, so these should be packed in your express shipment. This service varies by service and installation.
• Workshops and briefings – Workshops vary from installation to installation, but you may find classes on housing options, moving with children, moving with pets or general moving preparation and resources.
• Pre-departure briefings – Briefings may be called Smooth Move or PCS Briefing and provide essential information about your next duty station. Briefings can be critical in setting you up for success during the transition to your next duty station.
• Settling-in services – Welcome Wagon services or local area tours may be a part of your installation’s settling-in services. Overseas arrival services may include introductory language classes and cultural awareness training.
• Foreign-born spouse support – Whether you have questions or concerns about immigration and naturalization, learning the English language or how to use local transportation, the relocation program provides assistance, classes and referrals. Services may vary by service and installation.
• Emergency assistance – From time to time, emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance and referrals.
• Authorized housing flexibility options – The 2018 National Defense Authorization Act authorized housing flexibility options for eligible service members in receipt of PCS orders within the United States. This includes possible extended stays in government housing and early moving opportunities. For additional information and eligibility considerations, contact your military personnel office. Please note that application of these policies may vary across services.
• Spouse Reimbursement – The 2018 National Defense Authorization Act allows each service branch to reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. This includes moves that cross U.S. state lines, as well as OCONUS to stateside moves. See this Military OneSource article on Transferring Your Professional License for more information and specific service branch policies.

ACS Relocation Readiness Program

Installation Specific Information

Orders are the most important document for a move. Until you have them, you do not know what you will be authorized to do. Although you can ask questions and request information any time, no official action can begin until you have PCS orders in hand.

The Fort Campbell, Army Community Service, Relocation Readiness Program is very interested in helping first term Soldiers and their families - someone who has just entered the military service. (from AIT) This  include anyone who is making a first move, or a newly married service member. If you are unsure on what to do or need assistance with your move to Fort Campbell, please call us 270-798-6313.  We provide important information and guidance for your move to Fort Campbell. We are here to serve you!

If you are a first Termer from AIT, and do not have access to a computer. Contact Army Community Service Relocation Office near your location for a personalized relocation counseling session. The Army Community Service Relocation Readiness Program will provide guidance, information on process, procedures and basic entitlements for Permanent Change of Move (PCS) to those moving to Fort Campbell.

Inbound Services

Soldier and Family Newcomers Orientation

The “Soldier & Family Newcomers’ Orientation” is an interactive Family Orientation to welcome and inform newly arrived Soldiers and Family Members of resources available at Fort Campbell. The Soldier and Family Newcomers’ Orientation is a one stop shop for Newcomers information in one location so Newcomers don’t have to drive all over the post looking for information. The Newcomers Orientation is held every Thursday at Cole Park Commons from 8:00 a.m. - 3:00 p.m. The Orientation is mandatory for all Soldiers arriving Fort Campbell and Family Members are strongly encouraged to attend. Representatives from other agencies to include Army Community Service (ACS) will be setting up an information booth with important information for “Newcomers.” Other agencies participating are; Family, Morale, Welfare and Recreation, Chaplains, BOSS, Armed Services YMCA, American Red Cross,  Army Education Center, Family Housing On/Off Post, Education Center, School Liaison, Child and Youth School Services, local Community Chambers, Medical and Dental.  Childcare is not provided onsite however Childcare is provided with the Hourly Childcare Center located inside the installation. You are responsible for the hourly fee for childcare. To reserve childcare, contact Parent Central Services at 270-798-0674 Monday-Friday 8:00 a.m. to 5:00 p.m. or email them by visiting the website for further information.  For more additional information for the "Soldier and Family Newcomers Orientation contact 270-798-6313.

Automated Welcome Packet Online – An automated welcome packet information system designed to provide relocation information on all military installations. Specific information include; housing on/off post, education, employment, childcare, medical and local community information. Access website at https://installations.militaryonesource.mil to get information on Fort Campbell.

Individual Relocation Counseling -- Offered to individual needing specific help with issues pertaining to relocation. We provide customized needs assessment sheet and do a follow up with our customers to make sure all of their needs and problems have been taken care of.

Lending Closet -- The Lending Closet offers basic kitchen essentials free of charge for 30-60 days. We don't have linens and furniture. However, we do have folding tables and chairs, dishes, pots and pans, crock-pots, toaster, iron, utensils and some baby items. Lending Closet Hours of Operation are Monday, Thursday and Friday AFTERNOONS ONLY from  1:30 p.m. – 3:30 p.m., Closed on weekends and Federal holidays. For further information contact the ACS Relocation Readiness Program 270-798-6313.

Citizenship Class -- . Citizenship classes are held on the first and third Tuesday of each month at the main ACS building 1501 William C. Lee Rd from 10:00 to 11:30 to provide information on the process of obtaining American citizenship. Registration is required by calling 270-956-2676.

International Spouse Support Group -  is a multicultural multi-ethnic group designed to provide information and support to foreign-born spouses. 

Welcome Center -- Provides customized welcome packets with information on/off post to include maps, directories and recreation information of the local areas. The center is open Monday-Friday 7:30 a.m. to 4:00 p.m.

Outbound Services

Automated Welcome Packet Online – An automated welcome packet information system designed to provide relocation information on all military installations. Specific information include; housing on/off post, education, employment, childcare, medical and local community information. Access website at https://installations.militaryonesource.mil

Individual Relocation Counseling -Outbound Services is provided to personnel relocating to other military installation. Counseling will include assessment of individual or Family needs and particular relocation circumstances. Individual assessment and personalized relocation plan conducted.

Smooth Move and Mandatory Overseas Orientation -- The Smooth Move Orientation provide information on process and procedures of permanent change of station move, finance entitlements, household goods, passenger travel, family travel, legal and claims information. Smooth Move Orientation is provided every Wednesday for those individuals PCS overseas.

Lending Closet -- The Lending Closet offers basic kitchen essentials free of charge for 30-60 days. We don't have linens and furniture. However, we do have folding tables and chairs, dishes, pots and pans, crock-pots, toaster, iron, utensils and some baby items. Lending Closet Hours of Operation are Monday, Thursday and Friday AFTERNOONS ONLY from 1:30 p.m. – 3:30 p.m., Closed on weekends and Federal holidays. For further information contact the ACS Relocation Readiness Program 270-798-6313

German and Korean Culture Workshop -Culture workshop is offered to those PCSing to Germany and Korea to learn the culture, customs and language. Registration is required.

Sponsorship Training -- classes are designed to train Soldiers how to be an effective sponsor is held quarterly or as requested by the units. Sample Sponsorship Packets will be provided. E-SAT Sponsorship Training is also available online.

Hearts Apart Program for Waiting Families -- is provided to support families who live on post or in the surrounding community who are separated from the military sponsor due to mission requirements. We provide quarterly events and information via email to include ACS newsletter, MWR activities, and information sheet to Families living on/off post.

For more information on the Relocation Readiness Program visit our website or contact our office at 270-798-6313 or visit the Relocation website at https://campbell.armymwr.com/programs/relocation-readiness-program