Fort Campbell  Military and Family Support Center

If you are approaching a permanent change of station, or PCS, you may have questions about your upcoming move. As part of the Military and Family Support Center, the Relocation Assistance Program provides services and resources to help make this transition as smooth as possible. Below is a list of resources.

• PCS planning – Most relocation assistance programs offer counseling/consultations to assist in the moving process. Those making their first military move, those making their first overseas move or those with challenging or complex situations should contact their installation Relocation Assistance Program office as soon as possible for information and assistance.
• Plan My Move is an online tool that helps break the moving process down into clear, manageable steps for all family members. This Department of Defense relocation tool provides details about housing, transportation, finances, family and more.
• Military OneSource offers a variety of moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move.
• Workshops and briefings – Workshops vary from installation to installation, but you may find classes on housing options, moving with children, moving with pets or general moving preparation and resources.
• Predeparture briefings – Briefings may be called Smooth Move or PCS Briefing and provide essential information about your next duty station. Briefings can be critical in setting you up for success during the transition to your next duty station.
• Settling-in services – Welcome Wagon services or local area tours may be a part of your installation’s settling-in services. Overseas arrival services may include introductory language classes and cultural awareness training.
• Foreign-born spouse support – Whether you have questions or concerns about immigration and naturalization, learning the English language or how to use local transportation, the relocation program provides assistance, classes and referrals. Services may vary by service and installation.
• Emergency assistance – From time to time, emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance and referrals.
• Authorized housing flexibility options – The 2018 National Defense Authorization Act authorized housing flexibility options for eligible service members in receipt of PCS orders within the United States. This includes possible extended stays in government housing and early moving opportunities. For additional information and eligibility considerations, contact your military personnel office. Please note that application of these policies may vary across services.
• Spouse Reimbursement – The 2018 National Defense Authorization Act allows each service branch to reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. This includes moves that cross U.S. state lines, as well as OCONUS to stateside moves. See this Military OneSource article on Transferring Your Professional License for more information and specific service branch policies.

Installation Specific Information

Permanent Change of Station (PCS) Orders are the most important document for a move. Until you have them, you do not know what you are authorized to do. Although you can ask questions and request information any time, no official action can begin until you have PCS orders in hand.

The Fort Campbell Army Community Service (ACS) Relocation Readiness Program (RPP) is very interested in helping first-term Soldiers - someone who has just entered the military service - and their families. This includes anyone who is making a first move, or a newly-married service member. If you are unsure on what to do or need assistance with your move to Fort Campbell, please call 270-798-6313 or email: usarmy.campbell.id-readiness.mbx.acs-relocation@mail.mil . We provide important information and guidance for your move. We are here to serve you!

ACS Relocation Readiness Program

Relocation Readiness Program (RRP) – Contact the RRP at 270-798-6313/0513 or email at usarmy.campbell.id-readiness.mbx.acs-relocation@mail.mil to set-up an appointment (in-person or by phone) to gain assistance needed to cope with the mobile military lifestyle. Services offered are:

Newcomer and Settling in Services:

• Fort Campbell automated online welcome virtually connects you with resources to settle in.
• ACS Welcome Center hours of operation are from 8 AM to 4 Pm Monday, Wednesday-Friday, and 9 AM to 4 PM Tuesdays and closed on weekends and federal holidays.
• Lending Closet hours of operation are 1:30 to 3:30 PM  Monday, Thursday and Friday. The Lending Closet is closed on Tuesday, Friday, weekends and federal holidays. This program is meant to provide a temporary loan of basic household items while Service Members and their family await arrival of household goods. This is by appointment only!
• Soldier and Family Newcomers Orientation is held every Thursday from 9 AM to 2 PM at Cole Park Commons to welcome new Soldiers and family members to Fort Campbell.
• Make an appointment or email a relocation specialist to assist with individual relocation counseling resources (housing, PCS entitlements, medical, schools, childcare, and employment questions) and settling in.

Pre-Departure Services:

• Weekly Smooth Move Orientation provides essential information and guidance on preparing for an Overseas (OCONUS) PCS move
• Make an appointment or email a relocation specialist to assist with individual relocation counseling resources (housing, PCS entitlements, medical, schools, childcare, and employment questions) for your new duty station before you depart.
• Checkout of foreign language DVDs is available to learn a new language for your new assignment overseas.
• Lending Closet – temporary loan of basic household items following shipment of household goods. By appointment only!

Services to Multicultural Families:

• Citizenship class (in-person) – Provides information and understanding of the process of becoming a U.S citizen and learning the 10 steps of naturalization by using the U.S. Citizenship and Immigration Services website and other resources.
• International spouse support group (email connection) – This group connects Spouses with each other, providing them with an opportunity to learn about their community, attend scheduled events, make friends and learn about other cultures.

Services to Waiting Families:

• Waiting families Hearts Apart Program (email connection) – Identification, counseling, advocacy for PCS waiting families who are geographically separated from their loved one (Sponsor) serving an unaccompanied tour/assignment.

Sponsorship Training (reachable at 270-956-2676):

• Bi-Annual Unit Sponsorship Coordinator Training (teleconference) – train the trainer training of coordinators, sponsors and other leaders to execute their sponsorship duties
• Weekly sponsorship brief at Kalsu Replacement Company – explains the sponsorship program to new soldiers arriving the installation and how to connect electronically to the resources.

For more information on the RRP, contact our office at 270-798-6313/0513 or visit the RRP website.