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Department of the Air Force
Air Force Aid Society (AFAS) -Air Force
45 Nealy Avenue
Wing B, Suite 100
Langley AFB, VA 23665
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Joint Base Langley-Eustis - Langley
If a valid life threatening medical emergency should occur i.e. severe injury, car accident, heart attack etc. first find out if there is a military installation nearby. If not proceed to the nearest civilian hospital. You must state that you are active duty military you should not receive any bills and you should not pay. Collect all documents and take them to the nearest Air Force installation if you are in the Air force. If JBLE Langley is the nearest Air Force base, bring the paperwork to the Health Beneficiary Advisor/Debt Collection Office at 77 Nealy Ave Hampton VA 23435 757-225-5111.
Joint Base Langley-Eustis - Eustis
If a valid life threatening medical emergency should occur i.e. severe injury, car accident, heart attack etc. first find out if there is a military installation nearby. If not, proceed to the nearest civilian hospital. You must state that you are active duty military, you should not receive any bills and you should not pay. Collect all documents and take them to the nearest Army installation Medical Claims Office if you are in the Army. If Fort Eustis is the nearest Army base bring the paperwork to the Beneficiary Advisor/Debt Collection Office Building 502 Sternberg Ave 757-314-7766 or 757-314-7748.
The Air Force Aid Society is available to provide emergency financial assistance based upon need. Call the Langley Military and Family Readiness Center at 757-764-3990 to see if your situation may qualify or visit https://afas.org.
Eligibility: Active Duty Air Force/ Space Force Members, Guard and Reserve Members, Retired Air Force Members (not on a continuing basis), Spouse of Air Force or Space Force Member who is enrolled in DEERS and hold valid military dependent ID card (with a Power of Attorney), and Dependent Family Members enrolled in DEERS holding a valid military dependent ID card.
The following are areas typically covered by Air Force Aid Society:
Joint Base Langley-Eustis: Langley
Emergencies affecting family members are verified to support emergency leave and financial assistance when necessary. The Red Cross also works with military aid societies to provide financial assistance to active-duty service members, retirees, and their families.
Disaster assistance and assistance with family and personal problems, counseling, information and referral are also available. Red Cross blood drives are held monthly. The Red Cross offers certification classes in CPR, first aid, babysitting and disaster services. Numerous Red Cross volunteer opportunities are available year-round for adults and during the summer months for teenagers. To find out about CPR & first aid classes or volunteer opportunities, please visit www.redcross.org.
To contact the Red Cross for an emergency call toll free at 877-272-7337. For fire and other emergency assistance call 757-536-9859. For a non-emergency or if you are unable to reach the toll-free number, call the local Hampton Roads chapter at 757-838-7320.
If you are interested in volunteering on JBLE-Langley, please contact the Volunteer Chair at 757-225-4060.
Joint Base Langley-Eustis: Eustis
The American Red Cross 650 Monroe Avenue Room 125 coordinates a rapid communication network with Red Cross chapters throughout the United States the Red Cross Emergency Services centers and Red Cross offices on military installations worldwide. Emergencies affecting family members are verified to support emergency leave and financial assistance when necessary. The Red Cross also works with military aid societies to provide financial assistance to active-duty service members, retirees and their families.
Disaster assistance and assistance with family and personal problems, counseling, information and referral are also available. The Red Cross offers certification classes in CPR, first aid, babysitting and disaster services. Numerous Red Cross volunteer opportunities are available year-round for adults and during the summer months for teenagers. For information on upcoming blood drives or CPR classes in your area, please visit www.redcross.org and search by your zip code.
To contact the Red Cross call 757-878-3339. The American Red Cross is always available for emergency aid anywhere you may be.
ARC has multiple volunteer opportunities for both in-person and virtual. For more information on volunteering, please call 757-878-3339.
Army Emergency Relief (AER) is an emergency financial assistance and educational assistance program. AER helps Soldiers (active and retired) their dependents, their widows(ers), and orphans during unforeseen emergencies. Assistance is provided as an interest-free loan, grant, or a combination loan and grant. The emergency must have originated from other than the Soldiers own actions, i.e., problems caused by AWOLs, Article 15, or civilian fines. Each AER request is personal and is considered on its own merits in a timely and confidential manner.
AER is located in building 705 Washington Blvd, Room 132. To contact AER, please call 757-878-2137.
For emergencies after duty hours please contact the American Red Cross (ARC) at 1-877-272-7337.
Emergencies do occur while in transit. Before you depart your current installation ensure you have all your important documents with you and not packed in your household goods.
Important documents and information include:
The Salvation Army may be an additional resource to utilize in case of an emergency.
The Salvation Army of the Virginia Peninsula is committed to serving people, changing one life at a time. Our diverse ministries attract a wide variety of participants and supporters, from single parents needing help to dedicated volunteers seeking meaningful outlets for service to philanthropists and charitable foundations wanting to contribute to their community.
Services they offer are:
The Salvation Army of Virginia Peninsula is located at 1033 Big Bethel Road, Hampton, VA 23666.
Hours: 9 a.m.-3 p.m. Monday through Friday. Phone: 757-838-4875
Joint Base Langley-Eustis
Being able to use TRICARE depends on you keeping your information up to date in the Defense Enrollment Eligibility Reporting System (DEERS). TRICARE eligibility shows up in DEERS based on the sponsor’s status. It is essential to keep your DEERS record up to date to get timely and effective TRICARE benefits.
When to Update DEERS?
Active-duty service members are automatically registered in DEERS when they join the military, however, service members have to add their eligible family members in DEERS. You should update DEERS anytime you experience a qualifying life event (QLE). A QLE can include marriage, divorce, birth or adoption, or retirement from active duty. A QLE opens a 90 day period for you to make eligible enrollment changes. A qualifying life event for one family member means all family members may make enrollment changes. Make sure to check that your address, duty status, phone numbers and email addresses are correct. If you don’t, you may miss important information and enrollment deadlines.
National Guard or Army Reserve
TRICARE coverage is based on your military status. When your status changes so does your coverage. Your spouse and children are covered by TRICARE when you’re covered. They must be registered in DEERS as your dependents. If you are:
How to Update DEERS?
Find an office near you using the RAPIDS Site Locator. To add or remove family members, you must visit a local ID card office. To update contact information, choose one of these options:
Attention: COA 400 Gigling Rd. Seaside, CA 93955-6771
Transfer of Enrollment or Primary Care Manager Change
If you are relocating to another military treatment facility or to another state, once you arrive you will need to contact your managed care support contractor to have your enrollment transferred.
Once your enrollment has been transferred to your new location you will be assigned a primary care manager. Your TRICARE eligibility does not change when you move, but it may change your health plan options.
Urgent care is care needed for non-emergency illness or injury. You typically need urgent care to treat a condition that:
Active-duty service members should seek care at a military treatment facility when and where available or contact the Nurse Advice Line for assistance. Service members must have a referral prior to being seen at an urgent care facility. Active-duty family members can get urgent care from any TRICARE authorized urgent care center without a referral.
Call 911 or go to the nearest emergency department.
What’s an Emergency?
A medical emergency is defined as a sudden and unexpected onset of a medical condition that:
Call the Nurse Advice Line at 1-800-TRICARE or 874-2273, Option 1. Through the Nurse Advice Line you can:
Under some TRICARE programs, you may need a referral or prior authorization from your PCM to seek care from a specialty provider. A referral is when your primary care manager or provider sends you to another provider for care. You may also need pre-approval, or prior authorization, for coverage of certain care. Prior authorization is a review of a requested health care service by your regional contractor to see if TRICARE will cover it.
Note: To schedule appointments with your PCM, please contact the Hampton Roads Appointment Center at 866-645-4584.
Contact Health Benefits
The beneficiary counseling and assistance coordinators are available to provide advice and counseling regarding health benefits and benefit options at their local military treatment facility: