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Air Force
Army Emergency Relief - Army
705 Washington Blvd
Building 705
Room 240
Fort Eustis, VA 23604
757-878-2137
312-826-2137
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
JBLE - Langley
If a valid life-threatening medical emergency should occur (i.e., severe injury, car accident, heart attack etc.), proceed to the nearest Emergency Department, whether it be civilian or military. Utilize your CAC as your insurance identification card; as an Active Duty Service Member, you should not receive any bills. Collect all documents from the visit and bring them to the Military Treatment Facility in which you are empaneled (assigned a PCM) for inclusion in your health record. If JBLE Langley is the nearest Air Force base, bring the paperwork to the Health Benefits Advisor at 77 Nealy Ave, Hampton, VA 23665. JBLE-Langley Health Benefits Advisor can be contacted at 757-225-5111.
As a reminder, Active-Duty Service Members must have a referral before visiting Urgent Care centers. Eligible dependents do not require referrals to Urgent Care.
JBLE-Eustis
If a valid life-threatening medical emergency should occur (i.e., severe injury, car accident, heart attack etc.), proceed to the nearest Emergency Department, whether it be civilian or military, or call 911. Utilize your CAC as your insurance identification card; as an Active-Duty Service Member, you should not receive any bills. Claims are process with the Managed Care Support Contactor Humana
Schedule an appointment with your PCM and bring your discharge documentation with you to the appointment for your PCM to review. A copy of the discharge documentation will be filed in your medical health records.
If you receive a bill, contact the Health Benefits Advisor/Debt Collection Office, Building 502 Sternberg Ave, 757-317-7766 or 757-314-7748.
The Air Force Aid Society is available to provide emergency financial assistance based upon need. Call the Langley Military and Family Readiness Center at 757-764-3990 to see if your situation may qualify or visit https://afas.org.
Eligibility: Active Duty Air Force/ Space Force Members, Guard and Reserve Members, Retired Air Force Members (not on a continuing basis), Spouse of Air Force or Space Force Member who is enrolled in DEERS and hold valid military dependent ID card (with a Power of Attorney), and Dependent Family Members enrolled in DEERS holding a valid military dependent ID card.
The following are areas typically covered by Air Force Aid Society:
JBLE-Langley
The American Red Cross mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We are guided by seven fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.
Emergencies affecting family members are verified to support emergency leave and financial when necessary. The Red Cross also works with military aid societies to provide financial assistance to active-duty service members, retirees, and their families. Disaster assistance and assistance with family and personal problems, counseling, information and referral are also available.
Red Cross blood drives are held monthly. The Red Cross offers certification classes in CPR, first aid, babysitting and disaster services. Numerous Red Cross volunteer opportunities are available year-round for adults and during the summer months for teenagers. To find out about CPR & first aid classes or volunteer opportunities, please visit www.redcross.org.
To contact the Red Cross for an emergency call toll free at 877-272-7337. For fire and other emergency assistance call 757-536-9859. For a non-emergency or if you are unable to reach the toll-free number, call the local Hampton Roads chapter at 757-838-7320.
If you are interested in volunteering on JBLE-Langley, please contact the Volunteer Chair at 757-225-4060.
JBLE Eustis
(650 Monroe Ave, Room 125 / 757-759-3660)
Emergencies affecting military family members areverified by American Red Cross – Service to the Armed Forces to inform unaware service members and assist with emergency leave requests. The American Red Cross also works with military aid societies to provide financial assistance to active-duty service members, retirees and their families. To start a Red Cross Emergency Message call toll free at 877-272-7337, text GETHEROCARE to 90999 to download our app, or go to www.redcross.org/military-emergency-communication.
Additionally, ARC provides disaster assistance, counseling, and referral services. ARC offers certification classes in CPR, first aid, babysitting, and disaster services. Volunteer opportunities are available year-round for adults and during the summer months for teenagers.
For information on volunteering, upcoming blood drives or CPR classes in your area, please visit www.redcross.org and search by your zip code. Or contact Fort Eustis’ local representative: jessica.lueras@redcross.org
Army Emergency Relief (AER) is an emergency financial assistance and educational assistance program. AER helps Soldiers (active and retired) their dependents, their widows(ers), and orphans during unforeseen emergencies. Assistance is provided as an interest-free loan, grant, or a combination loan and grant. The emergency must have originated from other than the Soldiers own actions, i.e., problems caused by AWOLs, Article 15, or civilian fines. Each AER request is personal and is considered on its own merits in a timely and confidential manner.
AER is located in building 705 Washington Blvd, Room 132. To contact AER, please call 757-878-2137.
For emergencies after duty hours please contact the American Red Cross (ARC) at 1-877-272-7337.
Don’t Forget!
Before you check-out from your current duty station, confirm that you have all the documentation, important records, and identification necessary to ensure a smooth transition from out-processing your losing duty station to in-processing at your new duty station.
Be sure to carry all your important documents and paperwork on your person – not in your household goods.
At minimum, you should have with you:
As applicable:
The Salvation Army is an additional resource for emergency assistance.
The Salvation Army of the Virginia Peninsula is committed to serving people, changing one life at a time. Our diverse ministries attract a wide variety of participants and supporters, from single parents needing help to dedicated volunteers seeking meaningful outlets for service to philanthropists and charitable foundations wanting to contribute to their community.
Services they offer are:
Worship Services & Community Center Activities
Programs for Adults and Seniors
Youth Programs
Emergency Services
Seasonal Assistance
Disaster Relief
The Salvation Army of Virginia Peninsula
1033 Big Bethel Road, Hampton VA
Hours: 9 a.m. – 4 p.m.
Phone: 757-838-4875
Joint Base Langley-Eustis
Being able to use TRICARE depends on you keeping your information up to date in the Defense Enrollment Eligibility Reporting System (DEERS). TRICARE eligibility shows up in DEERS based on the sponsor’s status. It is essential to keep your DEERS record up to date to get timely and effective TRICARE benefits.
When to Update DEERS?
Active-duty service members are automatically registered in DEERS when they join the military, however, service members must add their eligible family members in DEERS. You should update DEERS anytime you experience a qualifying life event (QLE). A QLE can include marriage, divorce, birth or adoption, or retirement from active duty. A QLE opens a 90-day period for you to make eligible enrollment changes. A qualifying life event for one family member means all family members may make enrollment changes. Make sure to check that your address, duty status, phone numbers and email addresses are correct. If you don’t, you may miss important information and enrollment deadlines.
National Guard or Army Reserve
TRICARE coverage is based on your military status. When your status changes so does your coverage. Your spouse and children are covered by TRICARE when you’re covered. They must be registered in DEERS as your dependents. If you are:
How to Update DEERS?
Find an office near you using the ID Card Office Online to add or remove family members, you must visit a local ID card office. To update contact information, choose one of these options:
Transfer of Enrollment or Primary Care Manager Change
If you are relocating to another military treatment facility or to another state, once you arrive you will need to contact your managed care support contractor to have your enrollment transferred.
Once your enrollment has been transferred to your new location you will be assigned a primary care manager. Your TRICARE eligibility does not change when you move, but it may change your health plan options.
Urgent Care
Urgent care is care needed for non-emergency illness or injury. You typically need urgent care to treat a condition that:
Active-duty service members should seek care at a military treatment facility when and where available or contact the Nurse Advice Line for assistance. Service members must have a referral prior to being seen at an urgent care facility. Active-duty family members can get urgent care from any TRICARE authorized urgent care center without a referral.
Emergency Care
Call 911 or go to the nearest emergency department.
What’s an Emergency?
A medical emergency is defined as a sudden and unexpected onset of a medical condition that:
Call the Nurse Advice Line at 1-800-TRICARE or 874-2273, Option 1. Through the Nurse Advice Line, you can:
Specialty Care
Under some TRICARE programs, you may need a referral or prior authorization from your PCM to seek care from a specialty provider. A referral is when your primary care manager or provider sends you to another provider for care. You may also need pre-approval, or prior authorization, for coverage of certain care. Prior authorization is a review of a requested health care service by your regional contractor to see if TRICARE will cover it.
Note: To schedule appointments with your PCM, please contact the Hampton Roads Appointment Center at 866-645-4584.
Contact Health Benefits
The beneficiary counseling and assistance coordinators are available to provide advice and counseling regarding health benefits and benefit options at their local military treatment facility: