Household Goods

To help customers access moving resources more easily, Move.mil has moved to the Military OneSource website. Now, moving resources from the Defense Personal Property Program and Military OneSource are available on the Military OneSource website.

Visit the Moving Your Personal Property page on MilitaryOneSource.mil for comprehensive moving information, resources and services. Access content from the former Move.mil website, including moving guides and tips, videos and FAQs, entitlement brochures, household goods shipment logistics, DPS log in and more. There are also links for retiring and separating members, specific service branch information and comprehensive relocation assistance.

As soon as you receive your permanent change of station orders, it’s important to begin scheduling your move. The Defense Personal Property System, or DPS, is the online system you can use to request and manage your household goods shipment(s). For more information and a DPS log in link, visit the Moving Your Personal Property page on MilitaryOneSource.mil.

Read Preparing for Your PCS Move to learn more about coordinating your shipment and review the Personal Property Quick Reference Guide for actions you can take to ensure a smooth move.

Learn more about Your OCONUS Move: Planning, Resources and Tips. Begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.

Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your installation household goods/transportation office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.

You are required to be present at your residence between the hours of 8 a.m.-5 p.m.

If you are unable to be present during the delivery day: Make sure you designate a representative to act on your behalf with a power of attorney OR make sure you designate a representative to act on your behalf as a receiving agent at destination.  They must be designated on the DD Form 1299, and also in DPS.  They do not need a Power of Attorney if they are designated in DPS, and on the DD Form 1299.

Do not leave your residence during the delivery day. Your delivery can start between the hours of 8 a.m.-5 p.m. If personnel begin a job prior to 5 p.m., they can work until 9 p.m. 

Check off each item on your inventory as it is received. Ensure that the condition is the same as it was at origin if not, annotate the discrepancy on your inventory sheet.  Ensure you inspect all items on your high value inventory document at time of delivery. Loss and damages must be annotated on Statement of Loss or Damage.

All items will be placed in the appropriate room on a one-time basis. Pre-determine the location of the placement of your large furniture items.

At destination, carrier personnel must reassemble all items that carrier personnel disassembled at origin.

Member/employee must keep crates for items received at delivery for future move of same item(s).

You are entitled to have your shipment unpacked. It's up to you how much or how little you wish to have done. At a minimum, consider having the crew unpack your standup wardrobe boxes, linen boxes and some dish packs.  Hanging clothing and linens can be easily placed in closets/cabinets. Some dishes and glassware can be placed in cabinets or on the kitchen counter. In addition, you can then place the items in the dishwasher, if available, for washing prior to using them. If you desire to unpack yourself, the transportation service provider is not required to return to collect empty boxes/containers, packing material, etc.

At the conclusion of the delivery, the driver will complete a DD Form 1840/1850 or Statement of Loss or Damage at destination, where he will annotate any discrepancies that might have occurred during the move. The driver will take the original and one copy, leaving three copies for you. Please ensure that you annotate an estimated dollar amount for your loss/damage. As you complete the unpacking, check everything over thoroughly. If you discover any additional damage or missing items, annotate your findings on the DD Form 1840R/1850R, which is the reverse side of the form. Please put an estimated dollar amount of the damage in block 14c. You must turn in the DD Form 1840/1850 to the claims section of your installation legal office within 180 days of delivery.

You have 180 days to complete filing your claim. (It is no longer two years.)

All claims are handled between you and the carrier.  You notify the carrier you have loss or damage via email/phone.  You will be directed to start the claims process in DPS by the carrier.  If you need guidance for the claims process, please contact your local transportation office.

You are not required to provide monetary tips to the crew. For further guidance, see Joint Travel Regulation

**** NOTE: The only time the Military Claims Office gets involved with your claim is when you and the carrier do not agree upon the offer from the carrier.

Note: For Air Force only, you may call 877-754-1212 or DSN 986-8044 or visit https://claims.jag.af.mil

Do not send your claim to the transportation office. The Langley Claims Office no longer adjudicates claims, nor provides claims briefings. You can find detailed full replacement valuation information on the Defense Personal Property website or the claims web pages of your service branch.

You can get further information from and make inquiries to respective service military claims office.

For Army personnel contact claims office, Fort Eustis JAG VA, 757-878-3536, Ext.224.

https://www.dvidshub.net/video/806581/file-claim-after-your-pcs-move

For Air Force personnel contact Military Claims Office, at: 877-754-1212 or 937-656-8044.  Email: afcsc.ja@us.af.mil.

For Navy personnel contact claims office, Norfolk JAG VA, 757-444-5274. 

For Coast Guard personnel contact claims office, Norfolk, VA, 757-628-4212.  https://www.uscg.mil/Resources/Legal/LSC/Household-Goods-Claims/ D05-SMB-HHG@uscg.mil

For Marine personnel contact claims office, Quantico, VA, 703-693-7191.

For further information, please consult the following website: https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/