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United States Air Force
Transportation-Household Goods/Travel - Army
650 Monroe Avenue
Fort Eustis, VA 23604
A permanent change of station or move can be overwhelming, especially if you have a lot of stuff. Breaking down your to-dos into more manageable pieces often helps. Here, you’ll find out how to handle household goods, manage your pet and guidelines on the shipping process. Your installation may have details on the documents you’ll need when shipping household goods. If available, your installation provides specific instructions on shipping your vehicle. Check transportation for additional information on your vehicle.
For comprehensive information on military moves, check out the Moving Guide section at Move.mil. The Moving with the Military Overview provides information about household goods shipping and storage, automobiles, and pets. Information on moving allowances and special items can be found under Entitlements/Guidelines. There are also links for retiring and separating members, specific service branch information and more.
You may also want to check out the Tools and Resources section for other valuable information on privately owned vehicles, weight estimators and locators, household goods insurance and ideas for helping children cope with the moving process.
As soon as you receive your permanent change of station orders, it’s important to coordinate your move immediately by following the 7 Steps to Make Your Household Goods Move a Smart Move.
In addition to planning your move, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.
If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.
You’ll also want to log onto the Defense Personal Property System, the online system you use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.
The Defense Personal Property System is the online system you can use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more. For additional information see Pet Information under the Moving Guide tab on Move.mil.
1. You are required to be present at your residence between the hours of 0800 - 1700. If you are unable to be present during the delivery day make sure you designate a representative to act on your behalf with a power of attorney.
DO NOT leave your residence during the delivery day. Your delivery can commence (START) between the hours of 0800 - 1700.
If personnel begin a job prior to 1700, they can work until 2100.
2. Check off each item on your inventory as it is received. Ensure that the condition is the same as it was at origin if not, annotate the discrepancy on your inventory sheet.
3. Ensure you inspect ALL items on your High Value inventory document at time of delivery. Loss and damages must be annotated on Statement of Loss or Damage.
4. All items will be placed in the appropriate room on a one-time basis. Pre-determine the location of the placement of your large furniture items.
5. All items that were disassembled by carrier personnel at origin must be reassembled by them at destination.
6. Crates for items received at delivery must be kept by member/employee for future move of same item(s).
7. You are entitled to have your shipment unpacked. It's up to you how much or how little you wish to have done. At a minimum, consider having the crew unpack your standup wardrobe boxes, linen boxes and some dish packs.
Hanging clothing and linens can be easily placed in closets/cabinets. Some dishes and glassware can be placed in cabinets or on the kitchen counter. In addition, you can then place the items in the dishwasher, if available, for washing prior to using them. If you desire to unpack yourself, the TSP is NOT REQUIRED to return to collect empty boxes/containers, packing material, etc.
8. At the conclusion of the delivery, the driver will complete a DD Form 1840/1850 or Statement of Loss or Damage at destination, where he will annotate any discrepancies that might have occurred during the move. Driver will take the original and one copy, leaving three copies for you. Please ensure that you annotate an estimated dollar amount for your loss/damage. As you complete the unpacking, check everything over thoroughly. If you discover any additional damage or missing items, annotate your findings on the DD Form 1840R/1850R, which is the reverse side of the form. Please put an ESTIMATED dollar amount of the damage in block 14c. The DD Form 1840/1850 must be turned in to the Claims Section of your Installation Legal Office within 180 days of delivery.
You have 180 days to complete filing your claim. (IT IS NO LONGER TWO YEARS).
NOTE: For Air Force only, you may call 1-877-754-1212 or DSN 986-8044 or visit https://claims.jag.af.mil.
DO NOT send your claim to the transportation office. The Langley Claims Office no longer adjudicates claims, nor provides claims briefings. You can find detailed Full Replacement Valuation information on the Defense Personal Property website: https://move.mil/moving-guide/claims or the Claims web pages of your particular service branch.
Further information and inquiries can be obtained from respective service military claims office.
For Army personnel contact Claims Office, Ft Eustis JAG VA, 757-878-3536, Ext.228.
For Air Force personnel contact Claims Office, Langley JAG VA, 757-764-3277/3278. Email contact can also be made at: 633ABW.JAG@us.af.mil
For Navy personnel contact Claims Office, Norfolk JAG VA, 757-444-5274.
For Coast Guard personnel contact Claims Office, Chesapeake, VA, 757-523-6940.
For Marine personnel contact Claims Office, Quantico VA, 703-693-7191.
9. For further information, please consult the following website: https://www.move.mil.