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United States Army
Army Community Service
Zama-shi, Kanagawa Ken Japan 228-8920
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
When the Soldier or Civilian arrives and begins ROM, sponsors should schedule their in-processing appointments for 15 days from their arrival in country. Civilians also need an ID Card appointment.
After ROM, Military personnel should report to their unit first, then proceed to the in/out processing center. Bring your 201 file and DA31 with you when in-process; Civilians should report to their office and bring a copy of their SF-50 and Letter of Employment to in/out processing. Make sure to have several copies of your orders available. In- and Out processing in uniform for military personnel. Wear comfortable shoes and clothes, check with your sponsor or unit for the Commander's policy on inprocessing in civilian clothes.
Camp Zama does not have a on-post taxi or shuttle service, be prepared to walk a lot. Someone in your unit or office is usually available to help get you around.
If possible, do not arrive on Thursday. Most offices including in/out processing are closed on Thursday mornings due to training.
Shortly after your arrival you will be eligible to receive your newcomers benefits. These benefits include:
Part I - Community Newcomer's Orientation facilitated by ACS: a welcome briefing by the installation commander and key representatives from the community. The orientation also includes a "Taste of Japan" luncheon. The orientation is held the 1st and 3rd Thursday of each month. This program is mandatory for military and civilian personnel. Adult Family members are welcome and encouraged to attend. Free child care during the orientation is available year-round for children up to 12 years (advance registration with Child and Youth Services is required). The afternoon consists of a multi-installation bus tour and an optional walking/riding train tour (AD personnel must bring civilians attire to ride the train).
Part II - Japanese Headstart. A one-week Japanese language, customs and culture course conducted by the Academic Training Division (Education Center). Adult Family members may also attend.
Note: Military and civilian personnel are required to attend both of these programs within 60 days of their arrival at Camp Zama.
If you get married before you PCS, you must inform your commander and follow the procedures exactly as you are given them. The military will not pay for travel and housing of your spouse if you do not follow proper procedures.