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United States Army
Health Clinic - U.S. Army MEDDAC, Japan
Zama-shi, Kanagawa Ken Japan 228-8920
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
The Brig. Gen. Crawford F. Sams U.S. Army Health Clinic, located at Camp Zama, provides outpatient primary care, behavioral health services, preventive medicine, and ancillary services (pharmacy, optometry, laboratory, radiology, physical therapy, and the Army Wellness Center). to TRICARE enrolled beneficiaries.
Non-TRICARE beneficiaries are seen on a same-day, space-available basis for episodic (non-recurring) health issues. Space-available care means that if an appointment is available and not already booked, then a retiree or civilian may be seen in that appointment slot. If all appointments are booked or are otherwise unavailable, then space-available patients must seek treatment in a host-nation facility, or wait and call the following duty day.
Specialty services such as obstetrics, pediatrics and internal medicine are referred to host nation facilities or other military treatment facilities, based on eligibility.
The U.S. Army Health Clinic does not have after hours or emergency care.
Access to health care in Japan follows a different structure and process than commonly found in the United States. Consult your health insurance carrier or health benefits adviser for more information on accessing health care in Japan.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.
Installation Specific Information
The Brig. Gen. Crawford F. Sams U.S. Army Health Clinic is a Joint Commission-accredited health care facility and is staffed by family practice providers who see all authorized beneficiaries.
Inpatient care -- Beneficiaries requiring inpatient care are referred to the 374th Medical Group Yokota, U.S. Naval Hospital Yokosuka, host nation medical facilities or medical facilities outside of Japan. Beneficiaries who are referred to inpatient care facilities will be offered translation services for initial and follow-up appointments with Japanese medical providers.
Emergency care – Medical Department Activity-Japan does not have emergency or urgent care capabilities. For emergencies on base, dial 911 (DSN and Allied Telesis numbers) or 119 (Japanese cellphones). For emergencies off base, dial 119 (Japanese phones).
911 (DSN and Allied Telesis numbers) calls initiated on Camp Zama and the Sagamihara Housing Area are answered by the Camp Zama Department of Emergency Services. If there is a medical emergency, the DES will direct host nation/local Emergency Medical Services to your location. After dialing 911 (DSN and Allied Telesis numbers) on Camp Zama or SHA and a patient is taken to a host nation facility for emergency medical treatment, MEDDAC-J will dispatch a translator to meet the patient at the host nation facility or ride along in the host nation ambulance to facilitate communication between the patient and staff.
119 calls off base will be answered by the Japanese Emergency Medical System. Some 119 operators may not be able to speak English. Japanese EMS will respond to your emergency.
Global Nurse Advice Line – The Nurse Advice Line is available to all personnel assigned to Japan regardless of patient care priority category or beneficiary category:
24 hour Clinic information desk:
Interactive Customer Evaluation link -- http://ice.disa.mil/
TRICARE Online Patient Portal -- http://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml
Medical information for non-TRICARE beneficiaries
Emergencies: You can call an ambulance anytime and anywhere in Japan by simply dialing 119. Ambulances as a part of municipal fire departments, do not charge for transportation to hospitals. However, patients are responsible for medical expenses. Ambulance personnel transfer the patient to the nearest, most suitable medical center depending on the symptoms and condition of the patient as well as on the situation and location. The patient may not therefore be taken to the hospital of his or her choice.
Medical Insurance: Make sure your health insurance plan provides coverage overseas. Most care providers overseas only accept cash payments. U.S. Medicare does not apply overseas. Consider supplemental insurance to cover medical evacuation. Japan has a national health insurance system which is available only to those foreigners with long-term visas for Japan. National health insurance does not pay for medical evacuation. Medical caregivers in Japan require payment in full at the time of treatment or concrete proof of ability to pay before they will treat a foreigner who is not a member of the national health insurance plan.
Prescription Drugs and Other Medication: It is important to note that some medications that are routinely prescribed in the U.S., including Adderall, are strictly prohibited in Japan. The Japanese government decides which medications may be imported legally into Japan. The Embassy and consulates of Japan in the United States have limited information available and do not have a comprehensive list of specific medications or ingredients. Always carry your prescription medication in original packaging with your doctor’s prescription. U.S. prescriptions are not honored in Japan, so if you need ongoing prescription medicine, you should arrive with a sufficient supply for your stay in Japan or enough until you are able to see a local care provider. Travelers who need to bring more than the approved quantity of medication or medical devices should obtain a “Yakkan Shoumei” (importation certificate) prior to travelling, and present it with the prescription to a customs officer upon arrival in Japan. Certificate approval by the Japanese government may take several weeks to process and should be received before bringing the medication or medical devices to Japan. If traveling with prescription medication, check with the government of Japan’s Ministry of Health website to ensure the medication is legal in Japan; possession, use, or importation of a prescription drug that is illegal in Japan may result in arrest and criminal prosecution. Information on carrying medicine containing controlled substances for travelers entering or leaving Japan, including a list of illicit drugs, can be found here: https://www.ncd.mhlw.go.jp/en/application.html You may also email an inquiry to email@example.com, with the following information: the drug’s active ingredients, the name of the medicine, the dosage and quantity and your e-mail address.
Behavioral Health: U.S.-style and standard psychological and psychiatric care can be difficult to locate outside of major urban centers in Japan and generally is not available outside of Japan's major cities. Extended psychiatric care can be very difficult to obtain.
Vaccinations: Be up-to-date on all vaccinations recommended by the U.S. Centers for Disease Control and Prevention.
Further health information:
Medical Resources in Tokyo and the surrounding area:
GENERAL HEALTHCARE CONSULTANTS