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Army
Health Clinic - U.S. Army MEDDAC, Japan
U.S Army Garrison, Japan
Bldg. 704
Zama-shi, Kanagawa Ken Japan 252-8511
011-81-46-407-4127
315-263-4127
Contact information for key programs and services at this installation.
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
The Brig. Gen. Crawford F. Sams Health Clinic (CFSHC), Camp Zama
CFSHC is a Joint Commission-accredited outpatient health care facility and is staffed by family practice providers who see all authorized beneficiaries.
Inpatient care – Beneficiaries requiring inpatient care are referred to the 374th Medical Group Yokota, U.S. Naval Hospital Yokosuka, host nation medical facilities or medical facilities outside of Japan. Beneficiaries who are referred to host nation inpatient care facilities will be offered translation services for initial and follow-up appointments with Japanese medical providers.
Emergency care – CFSHC does not have emergency or urgent care capabilities. For emergencies on base, dial 911 (DSN and Allied Telesis) or 046-407-2911 (Japanese phones). For emergencies off base, dial 119 (Japanese phones).
All 911 calls initiated on Camp Zama, Sagamihara Housing Area or Sagami Depot are answered by the Camp Zama Department of Emergency Services (DES). If there is a medical emergency, the DES will direct the host nation local Emergency Medical Services (EMS) to your location. Additionally, CFSHC will dispatch a translator to your location. If a patient is taken to a host nation facility for emergency medical treatment, a translator will either ride along in the host nation ambulance or will meet the patient at the host nation facility to facilitate communication between the patient and Japanese medical personnel.
All off base 119 calls will be answered by the Japanese Emergency Medical System. Some 119 operators may not be able to speak English. However, Japanese EMS will respond to your emergency.
Global Nurse Advice Line (GNAL) – The GNAL is available to all personnel assigned to Japan regardless of patient care priority category or beneficiary category:
Contacting CFSHC – The hours of operation are Monday through Wednesday & Friday: 7:30 to 11:30 a.m., 12:30 to 4:30 p.m. and Thursday: 7:30 to 11:30 a.m.
Patient Advocate:
MHS Genesis Patient Portal: https://my.mhsgenesis.health.mil/pages/home
Medical information for non-TRICARE beneficiaries
Space Available Care: Non-TRICARE beneficiaries and TRICARE Select enrollees can be seen in Family Medicine or Optometry on a same-day or on a limited future (3 business day) space-available basis. Space-available (Space-A) care means that if an appointment is available and not already booked, then personnel may be seen in that appointment slot. If all appointments are booked or are otherwise unavailable, then space-available patients must seek treatment in a host-nation facility or wait and call the following duty day. To make an appointment please call in the morning beginning at 10 a.m. At that time, any open same-day appointments will be offered to non-TRICARE affiliated personnel. Additionally, any appointments that are un-booked within the following three business days may also be scheduled starting at 10 a.m. each day.
If you already have good reliable medical care found in our host nation's system, and it works for you, we recommend that you continue your care there. If you have issues accessing care in the host nation’s system, we encourage you to share your experience with us so we can help look for solutions. It is recommended to check with your insurance company to ensure the visit will be reimbursed. A list of local host nation providers is also available on the TRICARE Overseas website
U.S. Army Japan Civilian Healthcare Navigator Program: The civilian healthcare navigator program provides language support and access at Zama General Hospital for SOFA-status, non-Tricare eligible civilians and contractors assigned to Camp Zama and Atsugi and their families. For more information, please visit the USAR-J Civilian Healthcare Navigator Program website.
Emergencies: You can call an ambulance anytime and anywhere in Japan by simply dialing 119 Ambulances as a part of municipal fire departments, do not charge for transportation to hospitals. However, patients are responsible for medical expenses. Ambulance personnel transfer the patient to the nearest, most suitable medical center depending on the symptoms and condition of the patient as well as on the situation and location. The patient may not therefore be taken to the hospital of his or her choice.
Medical Insurance: Make sure your health insurance plan provides coverage overseas. Most care providers overseas only accept cash payments. U.S. Medicare does not apply overseas. You may want to consider supplemental insurance to cover medical evacuation. Japan has a national health insurance system which is available only to those foreigners with long-term visas for Japan. National health insurance does not pay for medical evacuation. Medical caregivers in Japan require payment in full at the time of treatment or concrete proof of ability to pay before they will treat a foreigner who is not a member of the national health insurance plan.
Prescription Drugs and Other Medication: Decisions on which medications or prescription drugs can be brought into Japan are made solely by the Japanese Government and subject to control under Japan’s Pharmaceutical Affairs Law. Many common medications and over-the-counter drugs in the United States are illegal in Japan. It does not matter if you have a valid U.S. prescription for a medicine/drug which is illegal in Japan: if you bring it with you, you risk arrest and detention by the Japanese authorities.
The U.S. Embassy and Consulates in Japan do not maintain a comprehensive list of prohibited medications or ingredients. Comprehensive information is available only from the Japanese government and is subject to change without notice. All travelers are encouraged to check before traveling to Japan at the Japan’s Ministry of Health, Labour, and Welfare (MHLW) website. Travelers who need to bring more than the MLHW’s approved quantity of medication or medical devices should obtain a “Yunyu Kakunin-sho” (importation certificate) prior to traveling and present it with the prescription to a customs officer upon arrival in Japan.
Certificate approval by the Japanese government may take several weeks to process and should be received before bringing the medication or medical devices to Japan. All travelers entering Japan with a prescription medication, including medication that is not restricted in Japan, should consider bringing a copy of their doctor’s prescription as well as a letter stating the purpose of the drug. Always carry your prescription medication in original packaging with pharmacy label. U.S. prescriptions are not honored in Japan, so if you need ongoing prescription medicine, you should arrive with a sufficient supply for your stay in Japan or enough until you are able to see a local care provider.
Behavioral Health: U.S. style and standard psychological and psychiatric care can be difficult to locate outside of major urban centers in Japan and generally is not available outside of Japan's major cities. Extended psychiatric care can be very difficult to obtain. For information on mental health in Japan, please visit the US Embassy web site: https://jp.usembassy.gov/services/mental-health-in-japan
Vaccinations: It is highly recommended that all personnel be up-to-date on all vaccinations recommended by the U.S. Centers for Disease Control and Prevention.
For additional information please visit the U.S. Centers for Disease Control and Prevention.
Medical Resources: The U.S. Embassy provides information on medical resources in Tokyo and the surrounding area.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.
Behavioral Health: U.S. style and standard psychological and psychiatric care can be difficult to locate outside of major urban centers in Japan and generally is not available outside of Japan's major cities. Extended psychiatric care can be very difficult to obtain. For information on mental health in Japan, please visit the US Embassy web site: https://jp.usembassy.gov/services/mental-health-in-japan.