Health Care

The Brig. Gen. Crawford F. Sams U.S. Army Health Clinic, located at Camp Zama, provides Outpatient Medical Services; Family Medicine, Behavioral Health Services, Pharmacy, Optometry, Laboratory, Radiology, Physical Therapy, Public Health and the Army Wellness Center to TRICARE enrolled beneficiaries.

Non-TRICARE beneficiaries are seen on a same-day, space-available basis for episodic (non-recurring) health issues. Space-available care means that if an appointment is available and not already booked, then a retiree or civilian may be seen in that appointment slot. If all appointments are booked or are otherwise unavailable, then space-available patients must seek treatment in a host-nation facility, or wait and call the following duty day.

• Specialty services such as Obstetrics, Pediatrics and Internal Medicine are referred to host nation facilities or other military treatment facilities, based on eligibility.
• The Civilian Healthcare Navigator Program support DoD Civilian, Contractors and thier dependents who does not have TRICARE.
• The U.S. Army Health Clinic does not have after hours or emergency care.

EMERGENCIES:

Call 911 from a DSN or Cell phone: 046-407-2911

Nurse Advice Line (After hours): DSN: 9-4-888-901-7144 or Cell: 00-66-3382-1820 (from Japan only).

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

The Brig. Gen. Crawford F. Sams U.S. Army Health Clinic, located at Camp Zama, provides Outpatient Medical Services; Family Medicine, Behavioral Health Services, Pharmacy, Optometry, Laboratory, Radiology, Physical Therapy, Public Health and the Army Wellness Center to TRICARE enrolled beneficiaries.

Non-TRICARE beneficiaries are seen on a same-day, space-available basis for episodic (non-recurring) health issues. Space-available care means that if an appointment is available and not already booked, then a retiree or civilian may be seen in that appointment slot. If all appointments are booked or are otherwise unavailable, then space-available patients must seek treatment in a host-nation facility, or wait and call the following duty day.

• Specialty services such as Obstetrics, Pediatrics and Internal Medicine are referred to host nation facilities or other military treatment facilities, based on eligibility.
• The U.S. Army Health Clinic does not have after hours or emergency care.

Emergency care – Medical Department Activity-Japan does not have emergency or urgent care capabilities. For emergencies on base, dial: DSN 911 or,  Japanese cellphone: 046-407-2911. For emergencies off base, dial 119 (Japanese phones).

Global Nurse Advice Line – The Nurse Advice Line is available to all personnel assigned to Japan regardless of patient care priority category or beneficiary category:

• 800-874-2273, Option 1 (from U.S. phones)
• DSN: 9-4-888-901-7144 (from Japan only)
• Cellphone: 00-66-9982-1820 (from Japan only)
• http://www.tricare.mil/ContactUs/CallUs/NAL (for more information)

24 hour Clinic information desk:

• 011-81-46-407-4127 (from the U.S. and U.S. numbers)
• DSN: 315-263-4127
• Cell: 046-407-4127 (from Japan only)

TRICARE Online Patient Portal - http://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml

Medical information for non - TRICARE beneficiaries:

The Civilian Healthcare Navigator Program support DoD Civilian, Contractors and thier dependents who does not have TRICARE.

Medical Insurance: Make sure your health insurance plan provides coverage overseas. U.S. Medicare does not apply overseas. Consider supplemental insurance to cover medical evacuation. 

Prescription Drugs and Other Medication:

• It is important to note that some medications that are routinely prescribed in the U.S., including Adderall, are strictly prohibited in Japan. The Japanese government decides which medications may be imported legally into Japan. The Embassy and consulates of Japan in the United States have limited information available and do not have a comprehensive list of specific medications or ingredients.
• Always carry your prescription medication in original packaging with your doctor’s prescription.
• U.S. prescriptions are not honored in Japan, so if you need ongoing prescription medicine, you should arrive with a sufficient supply for your stay in Japan or enough until you are able to see a local care provider. Travelers who need to bring more than the approved quantity of medication or medical devices should obtain a “Yakkan Shoumei” (importation certificate) prior to travelling, and present it with the prescription to a customs officer upon arrival in Japan.  Certificate approval by the Japanese government may take several weeks to process and should be received before bringing the medication or medical devices to Japan. If traveling with prescription medication, check with the government of Japan’s Ministry of Health website to ensure the medication is legal in Japan; possession, use, or importation of a prescription drug that is illegal in Japan may result in arrest and criminal prosecution. Information on carrying medicine containing controlled substances for travelers entering or leaving Japan, including a list of illicit drugs, can be found here: https://www.mhlw.go.jp/en/index.html   
• Behavioral Health: U.S.-style and standard psychological and psychiatric care can be difficult to locate outside of major urban centers in Japan and generally is not available outside of Japan's major cities. Extended psychiatric care can be very difficult to obtain.
• Vaccinations: Be up-to-date on all vaccinations recommended by the U.S. Centers for Disease Control and Prevention.

Further health information:

• World Health Organization
• U.S. Centers for Disease Control and Prevention