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Army
Household Goods/ Transportation Office
USAG Japan, Camp Zama
Bldg. 102
Zama City, Kanagawa Prefecture Japan 252-8511
011-81-46-407-4453
011-81-46-407-7371
315-263-4453
315-263-7371
Contact information for key programs and services at this installation.
Policies and rules for shipping pets vary at each installation. It’s important to understand the regulations, prohibitions and laws at your new installation before moving with a pet. Below, you’ll find installation-specific details for registering, boarding and transporting your pet.
Please contact your local Military Veterinary Clinic or the Camp Zama Veterinary Treatment Facility (VTF) as soon as you find out you will (or may) PCS to Japan. The process of preparing pets for entry to Japan is a multi-step process that can require up to 8 months to complete.
Dogs and cats are required to have 15-digit International Organization for Standardization (ISO)-Compliant microchip, two valid rabies vaccinations, and a rabies titer (FAVN) test prior to entry into Japan. FAVN tests must be performed by the Kansas State University Rabies Laboratary or the DOD Veterinary Food Analysis and Diagnostic Laboratary (FADL more than 180 days prior to the pet's arrival. Both rabies certificates must include all vaccine information, pet’s microchip number, and be hand-signed by the administering veterinarian in a blue ink pen.
Advanced notification to the Animal Quarantine Service at the expected port of entry is required not less than 40 days prior to arrival using the Advance Notification Form. A health certificate issued within ten days prior to arrival must accompany each pet. It is recommended that you acquire the health certificate (MDJ Form 2209, USDA APHIS 7001, or Form C) through a military veterinarian. Either a copy of your travel orders or U.S. Forces, Japan (USFJ) form 380EJ for customs entry into Japan is required.
Pets entering Japan must be brought to the Camp Zama VTF within 72 hours of arrival for an initial quarantine assessment. When scheduling your flight to Japan, try to arrive Monday through Friday, 8:00 a.m. - 5:00 p.m. to avoid overtime expenses from the Japanese Animal Quarantine Service.
Shipment of dogs weighing more than 150 pounds (this includes the kennel weight) is not authorized on Air Mobility Command (AMC) flights. All travel arrangements are the responsibility of the pet owner. If the Japanese Quarantine Service so decides, the pet may be held over at the airport to be picked up the following day. (This does not happen often.)
Note: Please contact your nearest AMC terminal for the most up-to-date information regarding pet travel.
When picking up your pet, you must have a copy of your original travel orders to prove ownership. All incoming animals must enter Japan only through officially designated ports.
For Military AMC flights, the ports of entry are Kadena and Yokota Air Base. All In-processing is done by members of the Japanese Quarantine Service, or by U.S. military (if entering from a AMC terminal) and all Japanese requirements are adhered to strictly.
Customs
Japanese Animal Quarantine Offices are typically open from 8 a.m. until 11 p.m., Monday - Friday. Any arrivals which vary from these scheduled office hours will be considered overtime, and the pet owner will be charged accordingly. No estimate can be made on this charge because it depends on the yen rate and how much time is involved. To avoid any complications, try to schedule your pet's arrival between 8 a.m. and 4 p.m., Monday-Friday. Before the animal can be processed by Animal Quarantine Services personnel, the owner or his/her authorized representative (Power of Attorney required) must obtain United States Forces, Japan (USFJ) Form 380EJ, "Customs Free Import or Export of Cargo or Customs Declaration of Personal Property". This form is available at the Customs check point at the point of entry. It is required that three originals of USFJ Form 380EJ be ready if needed. More than one animal may be listed on this form, one below the other.
Japanese Animal Quarantine Service Regulations require that all animals entering Japan be examined to determine if they are free from communicable diseases. Animals found to be free from communicable diseases may be released to the owner's custody, subject to the restrictions listed below:
Most states have only one Federal USDA office, so obtain the rabies vaccination and health certificate through a Military Veterinarian, if possible. It is suggested that you carry in your possession one copy of each certificate in case of loss.
Government bus transportation from Narita Airport is on a space available basis. If you have a sponsor be certain to let him/her know you are bringing a pet, what kind of pet, how many pets, and cage dimensions as well as when and where you will arrive. There are size limitations for pet kennels on the Narita bus. If you are traveling with a larger pet, a different mode of transportation will need to be arranged. Camp Zama Lodging has very limited pet-friendly rooms, so it is recommended that a reservation be made well in advance. If your pet will need to be kenneled, contact the Camp Zama Morale, Welfare and Recreation Pet Care Center and make a reservation as soon as possible.
Reservations must be made in advance. Fees for services vary and are subject to change. All fees are the responsibility of the owner.
Government bus transportation from Narita and Haneda Airports is on a space available basis. Public transportation (limousine bus) from the airport to the gaining installation may be available but has limited hours of operation. It is recommended that Service Members contact their sponsor prior to arrival for assistance with flight scheduling and coordination of pet travel. Be certain to let him/her know you are bringing a pet, what kind of pet, how many pets, and cage dimensions as well as when and where you will arrive. There are size limitations for pet kennels on the MWR airport shuttle bus. If you are traveling with a larger pet, a different mode of transportation will need to be arranged. Pets are required to be transported directly from the airport to a US Installation without opening the cage or carrier. Camp Zama Lodging has very limited pet-friendly rooms, so it is recommended that a reservation be made well in advance. If your pet will need to be kenneled, contact the Camp Zama Morale, Welfare and Recreation Pet Care Center and make a reservation as soon as possible.
Please contact the Camp Zama VTF at 315-263-3875 or campzamavetclinic@gmail.com with any additional questions or concerns.