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United States Army
American Red Cross
Beigun Jutaku
Bldg. 376
Zama-shi, Kanagawa Ken Japan 228-8920
011-81-46-407-3166
011-81-46-407-4757
315-263-3166
315-263-4757
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Planning for Emergencies
Emergency Contact at U.S. Airport
Depending on where you are, you should contact either the USO or the American Red Cross. If you are in the airport in the United States, call the airport operator and ask if there is a USO available; if not, go to a public telephone and call the local American Red Cross.
Emergency Contact at Airport in Japan
If an emergency occurs after you arrive at the airport in Japan, contact the representative at the Northwest Airline counter. The counter is located on the first floor to the left of the doors you will exit from when you clear customs. If no one is there, follow the directions on the top of the counter.
Emergency Contact at Camp Zama
If an emergency occurs after you arrive at Camp Zama, please contact the Army Emergency Relief representative at 011-81-46-407-4357 or DSN 315-263-4357 or the American Red Cross at 011-81-46-407-3166 or DSN 315-263-3166. If you arrive after duty hours please contact the American Red Cross at 1-888-272-7337 or the Camp Zama Staff Duty NCO at 011-81-46-407-3123 or DSN 315-263-3123.
During emergencies, the American Red Cross can assist with Emergency Communication Messages and financial assistance. The phone number for the Camp Zama American Red Cross is 011-81-46-407-3166 or DSN 315-263-3166. The American Red Cross Service to the Armed Forces can be reached 24/7/365 by dialing 1-877-272-7337. Please note, this number is toll free only when calling from a state-side line. Additional information on its programs and services can be found by visiting https://www.redcross.org/about-us/our-work/military-families.html. Please be sure to complete an American Red Cross contact card and send it to your family so they will know how to reach you in case of an emergency back home.
Army Emergency Relief (AER) Army Emergency Relief is a private nonprofit organization incorporated in 1942. AER's mission is to provide emergency financial assistance to Soldiers and their Families. AER can help with emergency financial needs for:
Assistance can be provided as an interest free loan, a grant or part loan and part grant. If the Soldier is away, a spouse can get help but must have a Power of Attorney, Military ID card and substantiating documents.
The Command Referral Program allows the Company Commander or First Sergeant to approve loans for up to $2,000. Assistance is provided through your chain of command and the installation AER section.
AER assistance is available to Soldiers and their Families at more than 1,000 locations around the world:
Mental Health Emergency Contact
For emergency mental health services during non-duty hours Please contact the following numbers:
Emergency Mass Notification
Upon arrival to USAG Japan you will be enrolled into the ALERT mass notification system by your unit. The ALERT system is part of an ecosystem of emergency notification capabilities and enrollment is a requirement for all Service Members and DA Civilians (Appropriated Funds or Non Appropriated Funds). Most installations use the ALERT system, so it is a good idea to make sure you are dis-enrolled from your losing installation once you depart.
Emergency Evacuation Program (EEP)
Within 30 days of arrival to Japan all personnel (except Single/Geographical Bachelor Service Members/Emergency Essential Civilian employees) are required to have a complete EEP Packet in case of an emergency evacuation. Each unit/organization has an EEP Warden who is training and resourced to help you complete your packet.
Within 30 days of arrival to Japan all personnel (except for Single/Geographical Bachelor Service Members/Emergency Essential Civilian employees) are required to have a complete EEP Packet in case of an emergency evacuation. Each unit/organization has an EEP Warden who is trained and resourced to help you complete your packet. Your in-processing checklist will require you to meet with your EEP Warden.
Mass Warning and Notification System
Upon arrival to USAG Japan you will be enrolled into the ALERT! mass warning and notification system by your unit. The ALERT! system is part of an ecosystem of emergency notification capabilities and enrollment is a requirement for all Service Members and DA Civilians (Appropriated Funds or Non Appropriated Funds). Most installations use the ALERT! system, so it is a good idea to make sure you are dis-enrolled from your losing installation once you depart.
Army Emergency Relief is a private nonprofit organization incorporated in 1942. AER's mission is to provide emergency financial assistance to Soldiers and their Families. AER can help with emergency financial needs for:
Release 2020.10.19.1.11