Emergency Assistance

Planning for Emergencies

**Emergency Contact at U.S. Airport

There are no DoD assistance counters at Narita or Haneda airports. If an emergency occurs after you arrive at the airport in Japan, contact your unit sponsor for assistance. If you need help contacting your unit, please call the Camp Zama Staff Duty NCO at 090-3579-6967 or DSN 315-263-5302.

**Camp Zama American Red Cross: During emergencies, the American Red Cross can assist with emergency communication messages and financial assistance. The phone number for the Camp Zama American Red Cross is 011-81-46-407-3166 or DSN 315-263-3166. The American Red Cross Service to the Armed Forces can be reached 24/7/365 by dialing 877-272-7337. Please note, this number is toll free only when calling from a state-side line. Additional information on its programs and services can be found by visiting https://www.redcross.org/about-us/our-work/military-families.html. Please be sure to complete an American Red Cross contact card and send it to your family so they will know how to reach you in case of an emergency back home.

**Army Emergency Relief (AER): Please contact the AER representative at 011-81-46-407-4357 or DSN 315-263-4357. 

**Mental Health Emergency Contact: For emergency mental health services during non-duty hours, please contact the following numbers:

• Dial 911 from a DSN: or 046-407-2911 from a cellphone
• Military Police desk: DSN: 263-3002 or 046-407-3002 from a cellphone
• An on-call chaplain can be reached at +81 90-8238-8845
• Crisis Hotline: 988 (National Suicide Prevention Lifeline), or DSN: 263-8255 or  046-407-8255 (from a Japanese cellphone) or +800-273-8255

Evacuation Program

Within 30 days of arrival to Japan all personnel (except unaccompanied service members or unaccompanied Emergency Essential Civilian Employees) are required to have a complete Evacuation packet in case of an evacuation. Each unit or organization has an Evacuation Program warden who is trained and resourced to help you complete your packet.

Mass Warning and Notification System

The ALERT! system an emergency notification tool and enrollment is a requirement for all service members and Department of the Army civilians (APF and NAF) with 30 days of arrival. Each unit / organazation has a representative  that give instructions and guidance on the enrollement process. 

Emergency Response: DSN: 911 or Cell: 046-407-2911

Non Emergency Responses/Concerns contact the MP Desk at 263-3002 or 046-407-3002

For Mental Health Services contact on-call chaplain at +81 90-8238-8845 or the National Suicide Prevention Lifeline at DSN: 263-8255 or 046-407-8255 (from a Japanese cellphone)

American Red Cross

During emergencies, the American Red Cross can assist with emergency communication messages and emergency financial assistance in partnership with aid societies.

The phone number for the Camp Zama American Red Cross is 011-81-46-407-3166 or DSN 315-263-3166. The American Red Cross Service to the Armed Forces can be reached 24/7/365 by dialing +1-877-272-7337. Please note, this number is toll-free only when calling from a state-side line. Additional information on its programs and services can be found by visiting https://www.redcross.org/about-us/our-work/military-families.html. Please be sure to stop by your local Red Cross office to complete an American Red Cross contact card to update your unit information and so your family will know how to reach you in case of an emergency back home.

Army Emergency Relief is a private nonprofit organization incorporated in 1942. AER's mission is to provide emergency financial assistance to soldiers and their families. AER can help with emergency financial needs for:

• Food, rent or utilities
• Emergency transportation and vehicle repair
• Funeral expenses
• College scholarships to children, spouses and surviving spouses
• Grants for Career Skills Program
• Personal financial management training for soldiers in advanced individual training
• Rental vehicles in emergency situations
• Replacement vehicles when cost of repairing a privately owned vehicle is greater than value of vehicle

Assistance can be provided as an interest-free loan, a grant or part loan and part grant. If the soldier is away, a spouse can get help but must have a power of attorney, military ID card and substantiating documents.

• Local AER offices
• Any American Red Cross Chapter (after duty hours only please call 877-272-7337)