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United States Army
ACS Relocation Readiness Program
Zama-shi, Kanagawa Ken Japan 228-8920
Relocation assistance can provide support if you’re preparing to move or PCS. The programs and services defined below are provided by the Military and Family Support Center. In addition to the assistance program, a variety of other services may be available. Check the additional information topic to see what unique installation services are available to you.
If you are approaching a permanent change of station, or PCS, you may have questions about your upcoming move. As part of the Military and Family Support Center, the Relocation Assistance Program provides services and resources to help make this transition as smooth as possible. Below is a list of resources.
The Army Community Service (ACS) Relocation Readiness Program (RRP) office, located in Building 402, provides assistance to relocating service members, Department of the Army civilians, their family members and retirees.
Loan Closet items are loaned out for 30 days or until you receive your household goods. Personnel will receive their housing prior to receiving HHG, so you will need to pack linens in your luggage or mailed ahead of your arrival. The Loan Closet does not provide linens. Limited supplies of furniture are available from the Housing Furnishing Management Branch, they can provide projections for available furniture around your arrival.
Before you leave your present duty station, coordinate with the local Relocation Assistance Program at your family service center. The ACS Relocation Readiness Program Office provides assistance in every aspect of relocating. A wide range of services are offered to help you before, during and after your move.
You will receive post-move assistance shortly after your arrival. Our in-processing office will provide an easy to follow step-by-step sheet of areas you need to check in with, including finance, housing, driver training and vehicle registration.
You will automatically be enrolled in the two part Command Right Start Program:
Part I -- ACS Newcomers’ Orientation A welcome briefing by the installation commander and key representatives from the community facilitated by ACS. This day includes breakfast items/beverages and a "Taste of Japan" luncheon. This mandatory orientation is held the 1st and 3rd Thursday of each month for military and civilian personnel stationed within the Camp Zama environments. Adult family members are welcomed and encouraged to attend. Free child care during the orientation is available year-round for children 6 weeks to 5th grade. We recommend Active Duty bring a change of civilian clothes in order to participate in the Train Tour in the afternoon.
Part II -- Japanese Head start is a weeklong Japanese language, customs and culture class for military and civilian personnel conducted by the Academic Training Division (Education Center). Adult family members may also attend.
Military and civilian personnel are required to attend both of these programs within 60 days of their arrival at Camp Zama.
Military personnel who are leaving the military are also required to out-process through the Army Career and Alumni Program (ACAP). Adult family members who are relocating with their sponsor should visit the ACS Relocation Assistance well in advance of their PCS. There is also job search preparation information for the next assignment.
Information and Referral at ACS includes driving and train maps to other bases as well as points of interest. ACS has a Lending Closet which offers various items for check-out until household goods arrive. Please be advised that the ACS does not carry linens in the Lending Closet. ACS will also distribute welcome packets upon request. Weekly English as a Second Language (ESL) classes and Japanese classes are offered at no charge. For more information, please call ACS at 011-81-46-407-HELP (4357), DSN 315-263-HELP (4357).