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Army Emergency Relief (AER)
7264 Normandy Drive
Fort Riley, KS 66442-6421
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
The American Red Cross is readily available whether it be for emergency financial assistance through Army Emergency Relief, to verify a family medical emergency or deliver a birth notification. Contact the 24-hour emergency phone for the Armed Forces Emergency line at 877-272-7337. After hours, holiday's, or weekends you can request an Army Emergency Relief financial assistance through the American Red Cross.
The Fort Riley American Red Cross office provides coordination of the American Red Cross volunteer programs on the installation, information and referral services including information about the local American Red Cross blood drives, health and safety courses, disaster assistance and emergency communication.
The mission of the ARC Service Center at Fort Riley is to provide humanitarian support to service members, veterans and their families around the clock, around the globe, under the same trusted symbol.
The Red Cross Service Center at Fort Riley is located at 510 Reed Ave., Grimes Hall, 2nd Floor. Contact by phone at 785-239-1887. Hours are Monday–Friday. 8 a.m.-4 p.m.
Available resources include emergency communications, financial assistance, deployment services, information referral and services for veterans.
Army Emergency Relief is the Army's own emergency financial assistance organization and is dedicated to "Helping the Army Take Care of Its Own."
Army Emergency Relief provides commanders a valuable asset in accomplishing their basic command responsibility for the morale and welfare of the following:
Below are examples of categories where Army Emergency Relief may be able to assist.
Any relief provided will be in the form of a zero percent interest loan, a grant, or a combination of loan and grant.
Repayment of AER loans is processed through allotments (if it is a loan). Army Emergency Relief's Headquarters identifies your allotment with the Defense Finance Accounting System. The DFAS will start and stop your AER allotment. If for any reason you desire information regarding your loan, you must visit your local AER office. No information regarding your loan may be released telephonically.
Army Emergency Relief is located in the Army Community Service facility. Services are available Monday-Thursday, 8:00 a.m.-5:00 p.m. and Friday 8:00a.m. - 4:00p.m. call 785-239-9435 for assistance.
Emergencies and Important Documents
No matter how well you’ve planned, emergencies do happen. If an emergency situation occurs during the permanent change of station move (car broke down, fund shortage), there are military-affiliated programs available to assist service members such as Army Emergency Relief. This program has been established to provide interest-free financial assistance to service members in emergency situations. If you experience a hardship during your move, contact The Fort Riley Army Community Service office at 785-239-9435. The office is located at 7264 Normandy Drive, Fort Riley, Kansas 66442.
You may also contact the 1st Replacement Company are 785-239-2119 or 239-0969, 24 hours a day. For information regarding the Visitor Center or gaining access to Fort Riley, you can call 785-239-2982. For all vehicle accidents or emergency situations, you may call 785-239-6767 or 911.
Also, it is highly recommended that you keep all important documents on hand in case of an emergency while traveling. Important documents may include, but are not limited to: Military IDs, driver’s license, passports, orders, vehicle documentation, financial information and legal documents such as marriage certificates, wills, power of attorney, school or employment records and medical information.
The Salvation Army offers emergency financial assistance, family counseling services, Christian education, and a worship center. Call 785-823-2251 or 785-539-9399 or visit their website for more information. Their offices are located at 1137 N. Santa Fe, Salina, Kansas 67401 or 308 Poyntz, Manhattan, Kansas. Currently, these are information and donation centers only.
For In-Transit Emergencies Contact:
Emergency Operation Center, Replacement Company, U.S. Army, Garrison:
On Duty NCO (Replacement Company), Building 208, Main Post, 785-239-2119 or 785-239-8302.On Duty Officer/NCO (Emergency Operation Center), Building 500, Main Post, 785-239-2222. Please refer to the record listing for additional information.
Military families impacted by a natural disaster at Fort Riley or within the Flint Hills Region, (example tornado or flood), may contact the Fort Riley Family Assistance (FAC) located at 7264 Normandy Ave., or call 855-238-3348 or 785-239-9435. FAC can provide Army Emergency Relief loan processing, financial counseling, loan closet, housing assistance and Staff Judge Advocate claims guidance. There is a monthly test of the emergency notification loudspeaker with a siren and warning announcement. It takes place the last Friday of the month at noon, so do not be alarmed if you are new to Fort Riley and hear the test.
Offers emergency financial assistance, family counseling services, Christian education, worship center. Call 785-823-2251 or visit their website for more information. Their office is located at 1137 North Santa Fe, Salina, Kansas 67401 or 308 Poyntz Ave., Manhattan, Kansas.
For In-Transit Emergencies Contact
On Duty NCO (Replacement Company), Building 208, Main Post, 785-239-2119 or 785-239-0969.On Duty Officer/NCO (Emergency Operation Center), Building 500, Main Post, 785-239-2222. Please refer to the record listing for additional information.
Military families impacted by a natural disaster at Fort Riley or within the Flint Hills Region, (example tornado or flood), may contact the Fort Riley Family Assistance Center located at 7264 Normandy Ave., or call 855-238-3348 or 785-239-9435. FAC can provide Army Emergency Relief loan processing, financial counseling, loan closet, housing assistance, and Staff Judge Advocate claims guidance. There is a monthly test of the emergency notification loudspeaker with a siren and warning announcement. It takes place the last Friday of the month at noon, so do not be alarmed if you are new to Fort Riley and hear the test.
Other centers providing assistance:
Food pantry’s at food pantries.org
Food Pantry of Junction City, 138 West 3rd Street, 785-762-8830. Hours: Monday-Thursday 9 a.m. to 11:30 p.m. Donations and volunteers welcome.
Breaking Bread of Junction City, 1002 W 12th Street, 785-587-9529. Hours: Friday 5-7 p.m. Donations and volunteers welcome. We provide one meal a week, free of charge, to individuals and families that come to the 12th Street Community Center here in Junction City, Kansas.
Flint Hills Breadbasket, 905 Yuma Street, Manhattan, 785-537-0730. Food Bank hours: Monday-Friday 9 a.m.- 11:00a.m. & 1-4 p.m. Emergency food pantry hours: Tuesday, Thursday and Friday 9:00 a.m. - 11:30 p.m. Please note: A picture ID and Proof of Address for the Food Pantry is required. Donations taken: 8:00 a.m. - Noon (closed for lunch) & 1:00 p.m. - 3:00 p.m. Donations and volunteers are welcome.