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United States Army
Household Goods - Personal Property Work Center
217 Custer Avenue
Personnel Processing Center
Fort Riley, KS 66442
A permanent change of station or move can be overwhelming, especially if you have a lot of stuff. Breaking down your to-dos into more manageable pieces often helps. Here, you’ll find out how to handle household goods, manage your pet and guidelines on the shipping process. Your installation may have details on the documents you’ll need when shipping household goods. If available, your installation provides specific instructions on shipping your vehicle. Check transportation for additional information on your vehicle.
Review the U.S. Transportation Command booklet, "It's Your Move," for detailed information on weight allowances, the household goods shipping process, storage, automobile shipments, claims processes and the customer satisfaction survey.
For assistance on moving entitlements, reach out to:Navy personnel: firstname.lastname@example.org or 855-HHG-MOVE (855-444-6683)Marine Corps personnel: email@example.com or 703-695-7765Air Force personnel: firstname.lastname@example.org or 210-652-3357
The Defense Personal Property System is the online system you will use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.
As soon as you receive to your permanent change of station, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.
If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage—check with your sponsor or overseas housing office to assist in determining what items to ship.
Military, Civilian/Department of Defense personnel should contact the Inbound Personal Property Office at Fort Riley immediately upon arrival in the area, whether you have a permanent residence or not. The Personal Property/Passenger Service Work Center is in building 217 Custer Avenue. The phone number for Inbound Personal Property is 785-239-6683, ext 104. DSN 312-856-6683.
Are you expecting an inbound shipment?
Upon arrival to Fort Riley, please report to Building 217, Inbound Section. Please bring phone number and address if available. If you do not have address or phone number, still report in and let them know that you are here so that a file can be established.
Expecting a POV to arrive in the states, please visit the Where is my POV website for information.
Leaving Fort Riley
Do not call the transportation office for an appointment. It is a walk in basis. Do not wait until you get clearing papers. Having household item pickup dates decided prior to receiving your orders will speed up the process at Transportation. It is highly suggested that you visit Move.Mil and register, this can be done without a CAC card from any computer.
The Personal Property/Passenger Service Work Center is in building 217 Custer Avenue. The phone number for Outbound Personal Property is 785-239-6683 or DSN 312-856-6683.
Power of Attorney (P.O.A.) Only needed if someone other than member is arranging the complete move.
Releasing Agents: If member can attend brief, but unavailable on pack date/pickup date, releasing agent may be listed on initial paperwork. No P.O.A. required then.
Self Storage Unit: a copy of paid up receipt must be brought to Transportation for arranging shipment. Must be paid up through or past pickup date.
Excess costs: If a service member is ETSing and has excess costs on his/her shipment, these costs MUST be paid prior to leaving Fort Riley. Only service members still in pay status may elect to have excess costs deducted from their pay.