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United States Army
Household Goods - Personal Property Work Center
217 Custer Avenue
Personnel Processing Center
Fort Riley, KS 66442
A permanent change of station or move can be overwhelming, especially if you have a lot of stuff. Breaking down your to-dos into more manageable pieces often helps. Here, you’ll find out how to handle household goods, manage your pet and guidelines on the shipping process. Your installation may have details on the documents you’ll need when shipping household goods. If available, your installation provides specific instructions on shipping your vehicle. Check transportation for additional information on your vehicle.
For comprehensive information on military moves, check out the Moving Guide section at Move.mil. The Moving with the Military Overview provides information about household goods shipping and storage, automobiles, and pets. Information on moving allowances and special items can be found under Entitlements/Guidelines. There are also links for retiring and separating members, specific service branch information and more.
You may also want to check out the Tools and Resources section for other valuable information on privately owned vehicles, weight estimators and locators, household goods insurance and ideas for helping children cope with the moving process.
The Defense Personal Property System is the online system you can use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more. For additional information see Pet Information under the Moving Guide tab on Move.mil.
As soon as you receive your permanent change of station orders, it’s important to coordinate your move immediately by following the 7 Steps to Make Your Household Goods Move a Smart Move.
In addition to planning your move, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.
If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.
You’ll also want to log onto the Defense Personal Property System, the online system you use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.
Military, Civilian/Department of Defense personnel should contact the Inbound Personal Property Office at Fort Riley immediately upon arrival in the area, whether you have a permanent residence or not. The Personal Property/Passenger Service Work Center is in building 217 Custer Avenue. The phone number for Inbound Personal Property is 785-239-6683, ext. 104. DSN 312-856-6683.
Are you expecting an inbound shipment?
Upon arrival to Fort Riley, please report to Building 217, Inbound Section. Please bring phone number and address if available. If you do not have address or phone number, still report in and let them know that you are here so that a file can be established.
Expecting a POV to arrive in the states, please visit the Where is my POV website for information.
Leaving Fort Riley
Do not call the transportation office for an appointment. It is a walk in basis. Do not wait until you get clearing papers. Having household item pickup dates decided prior to receiving your orders will speed up the process at Transportation. It is highly suggested that you visit Move.Mil and register, this can be done without a CAC card from any computer.
The Personal Property/Passenger Service Work Center is in building 407. The phone number for Outbound Personal Property is 785-239-6683 / 6601 or DSN 312-856-6683.
Power of Attorney (P.O.A.) Only needed if someone other than member is arranging the complete move.
Releasing Agents: If member can attend brief, but unavailable on pack date/pickup date, releasing agent may be listed on initial paperwork. No P.O.A. required then.
Self Storage Unit: a copy of paid up receipt must be brought to Transportation for arranging shipment. Must be paid up through or past pickup date.
Excess costs: If a service member is ETS'ing and has excess costs on his/her shipment, these costs MUST be paid prior to leaving Fort Riley. Only service members still in pay status may elect to have excess costs deducted from their pay.