Fort Riley  Military and Family Support Center

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

Soldiers, civilian employees, and their Families arriving for duty at Fort Riley will want to visit Army Community Service. Assistance is available on Custer Hill, 7264 Normandy Drive. Army Community Service offers a variety of services and activities to assist transitioning Families and hosts a weekly Commanders Victory Welcome or Newcomers Brief every Wednesday 1300 to 1600, except on Federal Holidays. The Loan Closet provides short term temporary loans of household items to include kitchen ware, cots, car seats, card tables and chairs, and infant/toddler pack and play kits. The hours are Monday through Friday from 7:30 a.m. to 4:30 p.m. and the telephone number is 785-239-9435, DSN 312-856-9435.

Installation Specific Information

The Relocation Readiness Program (RRP) supports All Military Personnel (active duty, Reserves, National Guard and retired), Department of Defense (DoD) civilians, and Family Members during relocation to or from Fort Riley and during deployment with incoming and outgoing briefings, welcome information for adults and youth, counseling, relocation guidance, Citizenship & Immigration, and a lending closet.

Relocation Readiness provides information to help make your next move go smoothly. The services are designed to help personnel, who have received orders for a Permanent Change of Station (PCS) [departing from and arriving to Fort Riley] and for those currently stationed at Fort Riley. You, our customer receive practical points and information on moving and referrals when needed.

Estimated Time of Separation (ETS) or Retiring personnel can ask for assistance in locating information about the area they will be traveling too.

If you have just received your Permanent Change of Station orders...call your local Army Community Service Relocation Readiness Program.

Lending Closet

Do you need just the basic household necessities to get you through until your household goods have arrived? Then let us help assist you with those needs.

Assistance is available for families who are affected by Permanent Change of Station (to or from Fort Riley) in the form of basic household items on loan for 45 days while awaiting your shipment, or before you have cleared the installation.

The Lending Closet has ample supplies on hand. Items available include: dishes, silverware and utensils, pans and skillet, folding table/chairs, cots, play pen and cribs, etc.

In order to use the Army Community Service Lending Closet you will be required to bring your ID Card and a copy of military orders. We "encourage" calling ahead for available times to check out or check in the items.

Hearts Apart

To respond to the needs of our Families, Army Community Service (ACS) has established the Hearts Apart program. "Hearts Apart" is a monthly Relocation Readiness Support Group for Waiting Spouses. This program offers various activities for those that have a Service Member deployed, is TDY or serving on any type of Unaccompanied Tour. It provides the opportunity to share common concerns, ask questions, as well as participate in social activities.

Multi-Cultural Information

This program offer information and assistance on:

• Immigration and Naturalization Forms & Assistance
• Photo Service
• Passport Information for Alien Relative
• Fingerprint Services
• Health Forms
• Citizenship Classes
• Translation Services
• English As A Second Language

There is also additional information from the Staff Judge Advocate General's Office in regards to Citizenship.

Internet - Many Newcomers look for locations on post where they can access the Internet for e-mail and to locate services on the installation and in the local area. The current Internet locations on the Installation are Army Community Service, the Library, Education Centers, Arts and Crafts, the PX Mini-Mall, Main PX and ACS Annex.

To contact the Relocation Readiness Program Staff call the Army Community Service at 785-239-9435. DSN 312-856-9435 or Relocation Managers Office 785-239-5739.