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United States Army
7264 Normandy Drive, Custer Hill
Army Community Service
Fort Riley, KS 66442
Health care and other services for families with special needs are available and accessible to military families across all installations. It’s important to know that programs and service may vary from installation to installation. Make sure you make contact with your health care provider(s) before your move. Also make sure you know how to reach them during and after your move in case of emergencies.
If you anticipate a move to another TRICARE region, learn the steps you should take to make sure your transition is as smooth as possible by visiting Moving. On arrival at the new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator, or BCAC, at the military treatment facility if you have questions or need assistance to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators, or BCAC, who can provide help with understanding your health care benefit and guidance on getting the services needed. If you or your family member has more severe needs, contact your TRICARE case manager.
Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.
Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.
The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.
The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.
Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.
Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.
TRICARE debt collection assistance officers, or DCAO, are assigned to regional offices and military treatment facilities worldwide and can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.
1st Floor, Room 1G100, adjacent to Medical Home #4
650 Huebner Road, Fort Riley
Monday - Friday: 9 a.m. - 3 p.m.
Closed for lunch noon - 1 p.m.
Closed on federal holidays and selected training holidays
Fort Riley Location:
7264 Normandy Dr., Fort Riley
Monday - Thursday, 8 a.m. - 5 p.m.
Friday, 8 a.m. - 4 p.m.
Closed on federal holidays
The Exceptional Family Member Program (EFMP) is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with a physical, emotional, developmental, or intellectual disorder requiring specialized services so their needs can be considered in the military personnel assignment process.
Family members must be screened and enrolled, if eligible, when the Soldier is on assignment instructions to an OCONUS area for which command sponsorship/Family member travel is authorized, and the Soldier elects to serve the accompanied tour. This screening consists of medical records review for all Family members, and developmental screening for all children 72 months of age and younger.
Soldiers are responsible for keeping their EFMP enrollment current as exceptional Family member (EFM) conditions change or at least every three years, whichever comes first.
The Irwin Army Community Hospital Exceptional Family Member Program, working in concert with other military and civilian agencies, is designed to provide a comprehensive, coordinated, multi-agency approach for community support, housing, medical, educational and personnel services to Families with special needs.
Enrollment in the EFMP helps the Army match the Soldier's grade and specialty with a location that can support the EFM's special needs. When a Soldier is enrolled, the review occurs early in the assignment process. It is important to keep in mind that a match is not guaranteed and the Soldier may be subject to a worldwide assignment or called upon to serve an unaccompanied tour.
Not enrolling an EFM may cause serious problems when a Soldier receives a new assignment to a remote location within the U.S. or a location overseas. Overseas Family travel may be delayed (unapproved) until the Family members, who will accompany the Soldier, have been screened for medical and special education conditions.
The Army wants to be sure that an EFMP does not travel to a remote location within the U.S. or a location overseas that does not offer the required medical services