Relocation Assistance

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

The Fleet and Family Support Center offers relocation assistance with a pre-move workshop, one-on-one relocation counseling, help with ordering a Welcome Aboard package and much more. Newcomers are encouraged to contact the Housing Services Office upon receipt of orders for information. The FFSC can provide small household items to incoming relocating personnel on permanent change of station orders to assist until the arrival of your household goods. PCS orders must be presented to borrow the items. Call 860-694-1749, 860-694-3383 or 860-694-4695 in advance for item availability. Hours of operation are Monday-Friday, 7 a.m. .to 4 p.m. The center is closed Saturdays, Sundays and holidays.

After normal business hours, please direct questions or concerns to Military OneSource, a 24-hour-a-day, seven-day-a-week information and referral service provided at no cost to military members and their families. You can contact Military OneSource at 800-342-9647 in the Continental United States, international toll free 800-342-9647 or International collect 484-530-5908.

Visit the Military OneSource website for more information.

1. Installation-specific Information: To help make moving a positive experience, contact the Relocation Assistance Program office at your present command. RAP personnel can help you locate information about your new duty station. Also, request a sponsor at your earliest opportunity. There is no substitute for a good sponsor at your new duty station. A sponsor can provide you with specific information and give you an inside look at your new community. He or she has “been there and done that” and probably has the T-shirt to prove it.
2. Schedule your appointment with household goods as soon as you have a good idea of your transfer date. Remember, you will need to bring in four copies of your orders, and if you have family members, you'll need a recent leave and earnings statement or a copy of your Page 2 to receive the “with dependents” weight allowances. The household goods office will provide you with specific information on your personal property move and storage.
3. Don't forget to notify your landlord, banks and credit unions, schools, hospital, utility and phone companies and the post office of your upcoming move.
4. Make reservations for temporary lodging at your new duty station, either at the barracks if unaccompanied, or the Navy Lodge or other short-term billeting if traveling accompanied. During the move, hand carry important papers and information such as birth certificates, medical and shot records, your sponsor's name and phone number and your Welcome Aboard package. Do not place these items with your household goods for shipment. Don't forget that your orders require you to notify your detaching and gaining commands of your PCS leave address and phone number. When you arrive at your new duty station, contact your new command and tell them that you are in the area. Your sponsor may meet you upon arrival. If this was not possible, call and let him or her know you are in town.

Scheduling your Move Use Defense Personal Property System (DPS) to schedule your move with a transportation company.

1. Sign In to DPS to schedule your move online (Find out if you’re eligible to use DPS to schedule your upcoming move). https://militaryonesource.mil/DPS
2. If you're doing a joint move (a.k.a., a dual military move with your active duty spouse), please visit your local personal property office to get help scheduling your move.
3. Follow online tutorials for help logging in or using DPS.
4. Personal Property Help Desk number Toll Free: 800-462-2176

Personal Property Office (PPO) https://www.militaryonesource.mil/move press the DPS button.

• https://dps.move.mil/cust/standard/user/home.xhtml
• https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/
• NLON: Personal Property Administration (Intake) 860-694-4650
• For assistance: PERSONALPROPERTY.NEWLONDON@NAVY.MIL

Your Moving Allowance Moving allowances are generally based on the overall weight of your household goods. Any overages on your approved weight will be your financial responsibility, so work hard to make sure you stay within your weight allowance. https://www.move.mil/entitlements

Household Goods Weight Estimator: Get to know how much your personal belongings weigh with the Weight Estimator Tool. Enter the number of items you have for each type, then click "Calculate" for that category. At the bottom of the page is a Grand Total Estimate that you can use to compare to your Entitlement, and prepare for your move. https://www.move.mil/resources/weight-estimator

Shipping Your Vehicle (if applicable)

• Visit PCSmyPOV to schedule an appointment at your assigned Vehicle Processing Center. Visit https://www.pcsmypov.com/ if you plan to ship a privately owned vehicle (POV): e.g., car, truck, motorcycle, etc.
• Check transportation for additional information on your vehicle at https://militaryonesource.mil/move.

For more information, check in at your new relocation center and the housing referral office. When you have secured housing, contact the personal property office to arrange delivery of your household goods. When you move into your new residence, double-check your household goods as they are being unloaded and unpacked. Report loss or damage as soon as possible to the personal property office.